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Very slow service
naahlers
Newbie
‎07-27-2017 02:20 PM

I've had issues with a few phones now, I did the speedtest and pulled a .11 mbps download and a .26 mbps upload showing 3 bars of 4g lte. Is there something I can do to correct this?

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Re: Very slow service
Elements
Specialist - Level 1
‎07-27-2017 02:55 PM

What model phone do you have currently? You can usually try resetting network settings or changing your network mode. When a Verizon rep responds, they'll need your ZIP code as well.

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Re: Very slow service
naahlers
Newbie
‎07-27-2017 02:56 PM

I have the Samsung Galaxy S8+ and am having issues in 80011 Aurora. Thanks!

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Re: Very slow service
vzw_customer_support
Customer Service Rep
‎07-29-2017 02:26 PM

We understand the need to have a working service connection and we want to help. When did you start having issues with your data service? Does this happen in other areas outside of this zip code? You are only having issues with data or do you also have call and text issues as well?

JasperM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Very slow service
naahlers
Newbie
‎07-31-2017 10:00 AM

It happens when I'm home at 80005 in Arvada and when I'm in Denver. Happens in quite a few places. It's mainly data. I can receive calls and texts just fine.

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