being 3 weeks with very bad service in my area, used to get 4G LTE and now keep showing 3G or 1x....which is less than 2G
Of course, the bills just getting higher while the service is getting poor
Our customer's service concerns are always our top priority. I'd be disappointed too if I were experiencing service issues for the past three weeks. We apologize for your inconvenience and we're here to help get this resolved.
Is this happening while you're indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.).
This is a very urgent matter and our entire team is at your service. Can you provide our team with the city's name and state that you're in and the nearest intersection where you're located so that we can review the area? (Not your exact home or work address please). - RobertC_VZW