Weak signal. No 4G

[edinaman]

Up until a few days ago we were getting 4G service. I called Verizon. They said they would check it out. I got a message from them that our signal is weak. They gave suggestions such as enabling HD voice and WiFi calling if they are available. Or, buying a signal extender. Why can't they just fix the problem? It was working until a few days ago?  We are in a first ring suburb, not in a remote area.

[vzw_customer_support]

edinaman, we understand the importance of reliable service. Sadly, there can be things outside of our control that can impact your cellular signal. This can happen to all carriers as cellular signal cannot be guaranteed 100% of the time in 100% of the locations. Some factors that can impact your signal can be: traffic, distance/location of towers, building structures/materials, weather, foliage, terrains, etc. This link goes over this further:

https://www.verizon.com/support/signal-concern-resolution/ 

For any indoor service issues, we recommend utilizing Wi-Fi for data and Wi-Fi Calling for calls (if available): https://www.verizon.com/support/wifi-calling-faqs/ We also have network extenders as well, but they do require a high speed internet access to run off of:

Extender: https://www.verizon.com/products/samsung-4g-lte-network-extender-2/

FAQs: https://www.verizon.com/support/4g-lte-network-extender-faqs/

ChristineK_VZW

[edinaman]

Thank you for your reply. Since this just started last week, it appears to be a problem with Verizon equipment.  I was sent the video in a text from Verizon, but it doesn't  solve the problem. I've checked, and when I'm outside in our yard, there still is no 4G signal.  If we suddenly aren't getting this signal, what will happen when we supposedly get 5G?

[vzw_customer_support]

edinaman, 

I can certainly understand why you would be concerned since this just recently began! We are always working to improve our network, and 5G is part of that process. Although service may not currently be optimal in your area, it is not likely that a transition to 5G would create any additional challenges to your service. Do you have Wi-Fi at home? If so, you can enable Wi-Fi Calling, so that both data and calls can be completed over Wi-Fi to improve your wireless experience at home.  https://www.verizon.com/support/wifi-calling-faqs/  

MichelleH_VZW 

[edinaman]

I don't know why I can't get the answer as to why, when we've had 4G service for years, it suddenly isn't working. I've gotten answers of things that cause it to not work, but it doesn't seem like Verizon is checking to find the actual cause. Saying it can be foliage or traffic, etc. doesn't fix the problem.

[vzw_customer_support]

edinaman, your ability to receive optimal signal will be based on your distance from the cell site, if the site has a clear line of sight to your location that would allow the Radio Frequency (RF) signal to penetrate into your area, terrain and tree foliage (heavier foliage does obstruct RF signal), new construction in the area among other environmental factors. https://www.verizonwireless.com/support/troubleshooting-wireless-signal-coverage-video/

Verizon Wireless Radio Frequency engineers and system performance engineers regularly evaluate network coverage and performance to identify locations that may require additional coverage.

Based on their analyses and recommendations, cell site construction or other improvements are then planned and budgeted accordingly. Our specific network expansions, plans, locations, and timetables are considered proprietary and confidential; therefore, we do not have any exact details for tower installation or enhancements. At this time, we don't know when services will improve; however, we are always working on enhancing our services. 

[Bldr0929]

I have been without 4g since yesterday. Ive always had excellent coverage and have rarely been without it. So far I’ve been unable to get a response on the chat with a representative.

[vzw_customer_support]

Help is here, Bldr0929. Did you notice any changes around the time that service changed? What is your ZIP Code? 

CheyenneS_VZW

[Predator7]

Honestly Verizon Signal Strength is getting worst in my Home[11105] And Job[10029], by the way surprisingly it got way worst after I changed my Plan to Get more Unlimited. 

[vzw_customer_support]

That's definitely not the experience we want for you! I know how important it is to stay connected with great signal, and I'd like to help resolve this. Can you tell us more about the issues you are experiencing? How long ago did you change your plan? 

Thanks, 

MichelleH_VZW 

[Predator7]

Signal also getting weaker on 11105 

[Predator7]

I did changed my Plan from 16GB XL to Get More Unlimited(Note 20 U) starting from Sep.05.2020 My Samsung J3(Tracfhone)have better 20% better reception than Note 20 U