Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Who to contact for issues with a single tower?
NetAlien2018
Newbie

Having issues with a SINGLE TOWER dropping me into ROAMING randomly.  This started right after I saw a very tall crane next to the tower.  I have no such problems when out of range of this ONE tower.  Lots of driving and examining signals convinces me it's a single tower issue and is happening on my 2 phones.

Labels (1)
0 Likes
Re: Who to contact for issues with a single tower?
netalien
Newbie

Got a response to my ticket:  they claim the network is running fine and all's well.  INTERESTING that this is the claim while at the same time, the problems disappeared -- for now?.  Turns out the tower where I saw the crane is a USCellular tower.  All my driving around with various signal analysis apps showed that this tower was at the center of the issue.  My suspicion is that this tower was interfering with Verizon's signal.  Still haven't heard back from the FCC -- they should consider rule changes to allow non-customer cell phone users who are impacted to report such issues...

0 Likes
Re: Who to contact for issues with a single tower?
WHOSTHEMASTER
Enthusiast

Contacting the FCC is a great option.  I've done this before.  Hopefully you get this resolved.

0 Likes