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Why has our area had such weak coverage?
SCPalmetto
Newbie
‎11-08-2015 05:16 AM

Hello the coverage in Seneca, SC has been poor for some time now (the past year). Has anything changed with towers in this area - zip 29672? I can't even get 4G LTE in some areas.

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Re: poor coverage - 29672
vzw_customer_support
Customer Service Rep
‎11-08-2015 08:41 AM

Thanks for the information SCPalmetto. We can process a trouble-ticket for the area to further investigate your issues. You can either send us a private message hear or call us at 1-800-922-0204.



KinquanaHaVZW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor coverage - 29672
vzw_customer_support
Customer Service Rep
‎11-08-2015 06:41 AM

I know its frustrating to have service issues SCPalmetto. We are here to help ensure you have the best service in the nation. What phone do you have. Do you have other lines on your account that are also having issues with service? Are issues only inside or outside?



KinquanaH_VZW
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If my response answered your question please click the �CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor coverage - 29672
SCPalmetto
Newbie
‎11-08-2015 07:35 AM

Samsung Galaxy 4, Samsung Galaxy 5, iPhone 6. Inside and outside and many places in town.  Not related to phone.  Used to have great coverage here but has declined considerably for all Verizon users on our account over the past year.  Heard Verizon lost a tower near here. 

Thank you. 

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Re: poor coverage - 29672
vzw_customer_support
Customer Service Rep
‎11-08-2015 08:01 AM

Thanks for all the details SCPalmetto. ARe all the phone up to date with their software?  Have we provided any trouble-shooting on the phone or processed a trouble-ticket?



KinqVZWaHH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor coverage - 29672
SCPalmetto
Newbie
‎11-08-2015 08:15 AM

They are all up to date it's not the phones. 

Sent from my Verizon Wireless 4G LTE smartphone

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Re: poor coverage - 29672
vzw_customer_support
Customer Service Rep
‎11-08-2015 08:41 AM

Thanks for the information SCPalmetto. We can process a trouble-ticket for the area to further investigate your issues. You can either send us a private message hear or call us at 1-800-922-0204.



KinquanaHaVZW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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