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Why is my 4G LTE so slow in downtown Phoenix
BarefootTom
Enthusiast - Level 2
‎09-23-2014 09:55 AM

Why is my 4G LTE so slow in downtown Phoenix.  If I try to watch a youtube video it stops to rebuffer every 5 seconds.  Opening even a simple email takes forever.

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Re: Why is my 4G LTE so slow in downtown Phoenix
BarefootTom
Enthusiast - Level 2
‎12-10-2014 10:05 AM

2 1/2 months and no reply.  The 4G LTE internet is virtually non existent.  No apps that need internet or web pages will load.  This only happens at my office building at Central and Thomas.  I have 3 bar signal strength and it says I am on 4g lte but nothing works.  I have restarted my phone numerous times with no effect.

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Re: Why is my 4G LTE so slow in downtown Phoenix
vzw_customer_support
Customer Service Rep
‎12-11-2014 06:43 AM

I apologize for the delay in responding BarefootTom. I know how frustrating it can be when you experience difficulties with service. I appreciate you clarifying that this only happens while at work. Unfortunately, signal is not guaranteed while indoors. Due to the building infrastructure, this may interfere with wireless signal causing issues. I apologize for the inconvienience.

MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Why is my 4G LTE so slow in downtown Phoenix
BarefootTom
Enthusiast - Level 2
‎12-11-2014 09:28 AM

The problem is not sugnal strength. The problem is for the last 3 days 4g

internet has been almost non existent. On the rare occasion my phone slips

into 3g the internet is there and much faster. It does not change when i am

outside the building so being inside has nothing to do with it. The 4g has

always been slow but now it has stopped.

On Dec 11, 2014 7:43 AM, "Verizon Wireless Customer Support" <

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Re: Why is my 4G LTE so slow in downtown Phoenix
vzw_customer_support
Customer Service Rep
‎12-13-2014 09:33 AM

Thanks so much for providing this information. What device are you using? Do you coworkers who experience similar issues in the area?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Why is my 4G LTE so slow in downtown Phoenix
BarefootTom
Enthusiast - Level 2
‎12-13-2014 11:32 AM

Yes on several devices

On Dec 13, 2014 10:34 AM, "Verizon Wireless Customer Support" <

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Re: Why is my 4G LTE so slow in downtown Phoenix
vzw_customer_support
Customer Service Rep
‎12-15-2014 11:38 AM

I see, BarefootTom. You mentioned This only happens at my office building at Central and Thomas. What happens when you power cycle the phone after you leave that area? Please run this test http://bit.ly/1zoLwL9 while at work and once you're home. What are the results?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Why is my 4G LTE so slow in downtown Phoenix
BarefootTom
Enthusiast - Level 2
‎12-15-2014 11:50 AM

It started working again Friday afternoon. It was obviously a tower issue

as several people here withe different devices all had tge same problem at

the same time. I reported this fact but you support people ignored that and

continued to try to blame everything except the tower. You all need to get

off your script, actually read the messages and learn basic

troubleshooting.

I'm 23 years in IT and another 10 years as a test technician. If i gave

this poor a service i would have been unemployed.

On Dec 15, 2014 12:38 PM, "Verizon Wireless Customer Support" <