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Why is my Motorola V20 stuck in 3G
JOHDIC62
Member

Two days ago, I noticed my phone wouldn't automatically display a picture text. Then I noticed it was in 3G mode. Quick Google searches tell me it is a signal strength issue.
I work on the network tech's truck (the guy that services the network towers) he said there are no network issues, no towers out of service, etc.
Going into the network setting on the phone, the only available networks are a 3G and a 1G.
What's going on? I'm becoming very frustrated.

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Re: Why is my Motorola V20 stuck in 3G
JOHDIC62
Member

correction.. The phone manufacturer is LG. I replaced a Motorola with it.

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Re: Why is my Motorola V20 stuck in 3G
vzw_customer_support
Customer Support

We understand your concern to get the best service. Let's make sure you have optimal speeds. How long have this been going on? Does this happen both indoors and outdoors? We can take a look over your area. Can we please have your ZIP Code?

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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