Forgot to mention, the zip code is 21053. While outdoor can be slightly better, the issue of things getting noticeably worse applies to both indoor and outdoor compared to how it used to be in the same spots.
We would never want to see you go to any other carrier. I would want to troubleshoot your device to help improve your service. Please send us a Private Message for account-specific help.
I appreciate those additional details. I checked and didn't see any outages in that area. Please tell me, what's the make and model of your device?
Samsung S9 and Pixel 5. I'm confident it is not the device. It's the same issue with 2 different devices. Also, anyone who comes to my house with verizon has similar issues.
Hello, Brose6! We may need to troubleshoot to see if you are in a marginal coverage area. Is this only affecting your mobile data and internet or is this also affecting your calls and texts?
I do have less bars when it comes to calls, but I haven't dropped any. Texts do sometimes take a while to send or fail, especially when it is a file or picture.
Thank you for those details, Brose6. I'm glad your calls are staying connected. It sounds like the multimedia messages are the main issue. Do you have Wi-Fi at home as well? If so, how is the connection with Wi-Fi working for you?
What is your signal strength currently? What speeds are you getting? Please use this link to test: http://spr.ly/6187DxiIV and share the results with us.