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Worsening Service
justinan7
Member

Over the last few months overall service and coverage has been declining.  Across multiple ZIP codes, including 92325, 92373, and 91730.  There have been days in which my wife and I would get absolute no reception, while outside and in a major metropolitan area. Even just yesterday, our phones would show 2 bars of LTE reception (which is normal in 92325) but still would not actually work. Couldn’t even send an SMS. 

My questions are:

 Is Verizon slowly reducing coverage to accommodate 5G, or,

is verizon purposely reducing coverage to save cost?

or is there a more major systemic issue Verizon has yet to come public with?

 

There is no chance that this is just an issue with my account or devices. I have heard from others also on Verizon postpay plans that are experiencing these issues with multiple devices.

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Re: Worsening Service
vzw_customer_support
Customer Support

I know the importance of bringing back the reliable service you are used to. I apologize for the experience. I want to help get to the bottom of this to improve. Does the performance change at different times of the day? What plan are you on at this time?  -Yale

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