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can't connect to ellipsis jetpack on vista
pholcombe
Newbie
‎02-05-2015 04:05 PM

can not connect to my laptop vista using my ellipsis jetpack. can it be done or do i have to switch mifi's?

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Re: can't connect to ellipsis jetpack on vista
vzw_customer_support
Customer Service Rep
‎02-06-2015 07:21 AM

Pholcombe,

This should be something you can do and we'll be happy to help figure out why it isn't connecting. Does your laptop see the Jetpack connection at all? If it does and you try to connect do you get an error message or something? What about other devices? Can they connect to the Jetpack ok?

SarahO_VZW
Follow us on Twitter @VZWSupport

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