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coverage stinks

My coverage in my home SE of Denver consistently is non-existent. Not only dropped calls, I dont even receive emails in a timely fashion. Why do I pay for this coverage that disappoints month after month?

Re: coverage stinks
Customer Support

It worries us to see that you're experiencing poor service while being at home to the point where your calls are dropping and emails are not being received in a timely fashion. We understand the importance of having the best service for your investment, and we are here to help. Please tell us, is this issue also happening while being outdoors? Is this affecting multiple devices? When did this start?