home fusion 4g lte data usage
brencat31
Enthusiast - Level 1

I have home fusion lte and my data usage keeps going up.  I do the sAme things on my verizon phone and never use close to the data I am using on the broadband.  What can I do?  I monitor data usage and data is being used when router is turned off.

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vzw_customer_support
Customer Service Rep

Here to help! Keep in mind, data usage is reported after the usage has occurred therefore, if you turn all data off on your account, and see usage trickling in, this falls under normal opperation of the device.

What devices do you have connected to the Home Fusion? When did you first notice this issue, and were any devices added around that time? 
TylerK_VZW
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brencat31
Enthusiast - Level 1

We have a desktop and laptop that we use with the home fusion and a Kindle fire on occasion. These are the same devices we have been using.  We have stopped all syncing to any clouds and auto updates. We are using these devices very little.

We are using 2 android Samsung Galaxy cell phones with Verizon 12 gb of data doing what we once did on our home fusion wifi and not going over the data plan.  We even use the phones as  mobile hotspots. We must find a solution as the data charges are outrageous.  Would a hotspot be a better solution or adding a third phone to the account to use as a mobile hotspot?

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vzw_customer_support
Customer Service Rep

Appreciate your follow up details, brencat31. More often than not, the usage stems from computer programs and mobile apps and services. One good way to help minimize this usage is to clarify that your desktops and laptops are set to a metered data connection.


http://windows.microsoft.com/en-US/windows-8/metered-internet-connections-frequently-asked-questions


This is a helpful link that can help with configuring these options.


Another recommendation I can make is to install data usage trackers on your computer to help you track where data usage is occruing from. This can help pinpoint the devices that are using data as well.


NicandroN_VZW
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brencat31
Enthusiast - Level 1

I am using a Data Usage Tracker on all computers.  The data usage reported  does not even come close to using my 30g data plan.   There is definitely something wrong.    When I can use the 12g data plan by using my phone as a mobile hotspot and do the same things and not use up the data plan but I use up the 30g on the Home Fusion there is problem.  I want a solution.  Should I add a hotspot or another phone as a mobile device and get rid of the Home Fusion since there is clearly a problem.  Who do I contact to resolve the problem?

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vzw_customer_support
Customer Service Rep

brencat31 thanks for all of your efforts. Let's dig deeper. I have sent you a Private Message so that we may begin.
RosanneM_VZW
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rramirez0011
Newbie

It's definitely not just you. I have the same plan, and the month before that I went over by 8gb, which is no problem. and then this current month I went over almost 40gb, without changing my usage habit. It's very frustrating.

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vzw_customer_support
Customer Service Rep

rramirez0011, we're stepping in to ease your frustrations and make sure that you understand how data usage is debited from your allowance. Are you streaming music, videos, social media, or movies on your device? These tasks will use large amounts of your data allowance. Did you have a chance to view your data usage sessions online at My Verizon? http://www.verizonwireless.com/b2c/myverizonlp/


Which make/model phone do you have?



LasinaHHH_VZW
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brencat31
Enthusiast - Level 1
I am monitoring each of our devices with meters to see if it matches the data usage session at Verizon Online.   We rarely do video or live gaming streaming.  We have Norton 360 Premier that we keep up to date.  We have stopped all syncing to any clouds. We only do manual updates to all software.  We have disabled all startup apps that access the internet.  I have a laptop and desktop on the Home Fusion Connection.  And periodically we have a Kindle Fire or Samsung Tab connect and they also have data meters.  But since we have been having problems we have been connecting through our mobile hotspot on our cell phones for comparison.  We have 12gb  of data on our cell phone plan and we can do what we want on all devices and not go over the data.  We connect to the Home Fusion we use the 30gb data plan quickly while doing the same things that we are doing while we connect through the mobile hotspot.
We do not connect the cell phones through the wifi only mobile data.  We have a Samsung Galaxy S5 and a Samsung Galaxy S6.   Thank you again for your help.
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brencat31
Enthusiast - Level 1
Thank you for your help.  We rarely do video or live gaming streaming.  We have Norton 360 Premier that we keep up to date.  We have stopped all syncing to any clouds. We only do manual updates to all software.  We have disabled all startup apps that access the internet.  I have a laptop and desktop on the Home Fusion Connection.  And periodically we have a Kindle Fire or Samsung Tab connect.  But since we have been having problems we have been connecting through our mobile hotspot on our cell phones.  We have 12gb  of data on our cell phone plan and we can do what we want on all devices and not go over the data.  We connect to the Home Fusion and use the 30gb data plan quickly while doing the same things that we doing while we connect through the mobile hotspot.

Thank you again for your help.  I will be anxious to hear from you or talk with a tech.

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vzw_customer_support
Customer Service Rep

I certainly understand your concerns for data usage Brenda. We may need to access your account to assist you further and confirm data usage accuracy. I see that in our previous posts we sent you a direct message. Did you have a chance to reply to that direct message?


AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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brencat31
Enthusiast - Level 1

I replied to the personal messages .  This last reply keeps getting returned.  Prior to that when I reply directly I get a message that the message has been rejected.  Please tell me how to reply directly to customer support.

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vzw_customer_support
Customer Service Rep

brencat31, hmm, that's weird that the messages are getting returned. We want to help you with this. Let's get you in private message, so we can access your account. Here is another way to contact us:http://vz.to/22nNSJm


KatrinaN_VZW
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brencat31
Enthusiast - Level 1

Our data is out of control.  We are now going over 30gb.  I am trying to get assistance from Verizon but so far no one is willing to help.  I put data meters on all our computers and they verify what I am saying. 

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vzw_customer_support
Customer Service Rep

Hi Brencat31,


Help has arrived. We know data overages can be alarming. Thanks for all the hard work thus far in an effort to resolve the issue. Lets dig a little deeper to make sure that this is resolved. There are many direct and indirect sources of high data usage. Common sources are Advertisement refreshes on web pages, Video or Live Gaming streaming, Cloud service updates, Viruses or Malware on a home computer, Windows updates, and Other services that sync in the background. Have you checked your home computer settings and with the device users that are connecting to ensure non of these activities are occurring?



Thanks,
PamelaF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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rj2855
Newbie

I had my 4G LTE installed just last night and I have already used 1GB.  Part of that usage was at 2:00 in the morning, with the desktop computer turned off and everyone asleep.
At this rate I'll be over my limit in three weeks.

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vzw_customer_support
Customer Service Rep

Hi Rj2855,


We always want your data usage to accurate. It saddens me to hear that this is not happening. Lets get this fixed.  Was a mobile device or another data device connected to the 4G LTE internet at the time the data was billed?


Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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