today my service was suspended and when I called Verizon Wireless they told me they had made a mistake and immediately reconnected my service but both of my galaxy s4 phones only have 3G in my Nexus 7 tablet does not connect to the Verizon Wireless network at all they told me i have to purchase a new sim card this is BS is anybody know if there's anyone I can talk to to get this problem resolved does anybody know a phone number that I can call to talk to someone other than the 1 800 number they are a bunch of useless lazy bUmbs who have pre typed answers for everything
I'm sorry to learn that your service was suspended and now your devices are not connecting properly. After the lines were reconnected did you power the devices off and back on? Please power off your tablet and remove the SIM card to refresh the network connection. http://vz.to/1jB9bE2
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Yes I heard them off and back on and I already did that with the sim card
on my tablet I was on the phone for 1 hour and 30 minutes with technical
support they had me do every single troubleshooting techniques there is.
Bottom line is Verizon Wireless screwed up my tablet when they disconnected
my service for no reason also my phones are stuck on 3G. Hopefully it gets
resolved soon or I'm leaving verizon I heard AT&T doesn't treat their
customers like this
On Jul 17, 2014 8:24 AM, "Verizon Wireless Customer Support" <
We don't want to see you go Bomck423, I know it's imperative to have your devices up and running. We will do everything we can to do this. I appreciate you taking the time to contact our Technical Support Department. To move on to the next step, please accept my follow request and follow me back to send me a Direct Message.
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Well its funny Verizon does not want to see me go but yet my phones still
drop calls all the time I was on the phone with customer service yesterday
it is a matter of 10 minutes three times the call was dropped I was told I
would get a inconvenience credit and they said it was $15 I laughed that's
a slap in the face. to offer me $15 and I'm supposed to pay for service im
not getting like 4G and a working tablet.
On Jul 19, 2014 8:36 AM, "Verizon Wireless Customer Support" <