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poor service
CHRFLO2
Enthusiast - Level 1
‎11-18-2017 03:05 PM

I recently upgraded to the iPhone X and ever since have been getting poor service at my house. Zip 31794 haven’t moved, constantly dropping calls at home and in nearby counties that I never had issues with in the past.

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8 Replies
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Re: poor service
stef7
Master - Level 2
‎11-18-2017 03:12 PM

Upgraded from what?

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Re: poor service
CHRFLO2
Enthusiast - Level 1
‎11-18-2017 03:25 PM

IPhone 6s Plus

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Re: poor service
RP2017
Enthusiast - Level 1
‎11-18-2017 06:24 PM

I’m in the same boat. I️ just switched over from AT&T and I’m already regretting it.

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Re: poor service
CYNBEN21
Newbie
‎11-18-2017 07:20 PM

My IPhone 6 is getting terrible service at home. 1 bar, dropped calls. My husband‘s IPhone 7 has fine service

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Re: poor service
vzw_customer_support
Customer Service Rep
‎11-20-2017 03:15 PM

CHRFL02, I'm so sorry to hear that you've been experiencing issues with service on your new iPhone X. Let's look into this more closely, and see how we may be able to help. I do show good service in your zip code, so it is of concern that you have had so much difficulty. Do you know any other Verizon customers who are also having trouble in this area? Do you have issues with data service as well, or mainly with calls?

 

MichelleH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor service
vzw_customer_support
Customer Service Rep
‎11-20-2017 06:30 PM

We are happy to have you with the Verizon family, RP2017. This certainly isn't the experience we want you to have. Are you experiencing a similar issue with dropped calls? What's your zip code? Are text and data (off WiFi) working well for you?

 

LaurenC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor service
vzw_customer_support
Customer Service Rep
‎11-20-2017 07:24 PM

CYNBEN21, we certainly do not want to see that you are having these issues with your device. What troubleshooting steps have you done thus far to rectify the issue at home?


NicoleT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: poor service
cynosure5353
Enthusiast - Level 1
‎05-29-2019 07:26 AM

typical greedy company. making cheaper products

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