We just switched to unlimited because we were trending over each month but I'm worried we made a mistake as the data is slow/unusable. My kids are complaining instagram isn't loading for them.. Why would I pay more for a plan only to have slow data... Is it not the same network? Do you switch unlimited people to a substandard network? Whats up? I don't want an unlimited amount of slow data for more money.
Which unlimited plan did you switch to?
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DONFOS90, as a mother of 3, I know that if those web pages are not loading my children would certainly be distraught. We are certainly glad to look into this experience. Do you notice that this happens at specific times of day or certain locations? Which unlimited plan did you select? What make and model phones are experiencing this?
LorenB_VZW
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Its an Iphone 7 purchased in dec (not a phone issue, a plan issue. We chose the cheaper unlimited plan but honestly we were only going over by a gig or so on the lg plan. If this a congestion thing, I don't want to have to pay double for the more expensive plan if I can go back to getting priority data on the 8GB lg plan..
You should price the cheaper unlimited plan appropriately if the 8GB lg plan is getting priority in times of congestion. or a least start the throttling at 8GBs.
I just switched and immediately the same thing has happened to ours.always 4g before.now it goes to 1x,3g,4g....within minutes of switching plans.this sucks
The iPhone 7 is an awesome phone and I agree DONFOS90, it's not a phone issue because the difference in plans can cause your speeds to be slower depending on which plan you choose. With the Go-Unlimited plan, in times of congestion, your data may be temporarily slower than other traffic. Here is a link with additional information https://vz.to/2wpJGOU
. With our Beyound Unlimited Data plan, you have better data speeds because each line is allowed 22 GB of data in the bill cycle before speeds are slower than other traffic in times of congestion. Here is a link with more inforamtion http://spr.ly/6584Dk78k . If you need a plan that doesn't slow down your data speeds during times of congestion or after 22gb per line being used, the tiered data plan would work best for you. You can also have your family use wifi as much as possible to help with excessive data usage on our Unlimited Data Plan.
I hope this information is helpful. Do you have any other questions about our tiered data plans or unlimited data plans?
KinquanaH_VZW
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"You can also have your family use wifi as much as possible to help with excessive data usage on our Unlimited Data Plan"
isnt this the point of having the unlimited data plan? i ask because i have the same issue with an iphone 7 plus. i was doing fine until i "upgraded" to go unlimited.
I feel you. To say that unlimited speeds have slowed to a crawl would be a joke. Most of the time, even with full bars of service, my phone still has upload and download speeds slower that 1 Mbps. HOW IS THAT EVEN 4G?! I usually have to wait about ten minutes for any page or vidoe to load, just to have it freeze or load incorrectly! The only reason my household got the unlimited plan was to avoid having to spend so much on getting faster Wi-Fi, but so far that is the only thing that works. I would be extremely glad to switch to some other carrier if it means faster streaming or any loading at all. And NO, it's not different when I go outside, or at any different times of the day. It's always at the same crippling speed no matter how many apps I remove and features I disable on my phone. In all I'm just extremely upset with the way Verizon is acting like they are actually doing something to fix this problem. If nothing is actually done SOON, I'm switching my carrier. (My plan also is supposed to by UNLIMITED, UNTHROTTLED, 4G LTE)
The plan is for unlimited data not unlimited speed. Which plan do you have? Are you using it for a hotspot?
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No but the plan stated that we would have unlimited HD streaming which is not the case whatsoever.
I just want to know WHY IS IT SO SLOW ALL OF THE TIME NO MATTER WHAT?
Gavioli, you're data experience is very important to us. We'd never want to lose you over this. Let's work together to get this resolved. You said that this is happening indoors and outdoors. Does it improve anywhere else? What zip code are you at? Is anyone else affected there?
Here are more details about the different Unlimited Plans. http://spr.ly/6581DmhrW You mentioned HD Quality videos, this is offered on the Beyond or Above Unlimited Plans. Do you know if you have one of these?
Joel_VZW
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You haven't answered the question of which plan you have. Please provide the specific name of the plan.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
The My Verizon app said that it is "The New Verizon Unlimited Plan"
Gavioli,
Keeping your speeds working great are a big deal. I want to make sure you can rely on our service at all times and that your plan isn't causing problems. I've sent you a private message so we can get additional details. Please respond when possible. Thanks.
Andrew_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
What difference does it make if it isn't unlimited speed if you can't use it at all it doesn't really matter because it's actually no speed
Same issue here. Switched looking to end overages and throttle downs made phones unusable. Been with Verizon since they took over from Altell. Will be switching carriers. Over $200 per month for 4 lines and internet is unusable a majority of the time.
Gavioli, we are sorry to hear that you are having issues with your internet service. This is definitely not the experience that we want you to have, and we would be glad to help you correct the issue. To clarify, for how long has this been a problem with your connection, and also what kind of troubleshooting steps if any have you already taken to try to get the problem corrected?
David_VZW
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This has been a problem for probably two months or longer. When I got the plan (pretty much the day after it came out) it was lightning fast but now super slow. All other phones that are on my plan are experiencing this as well, so I would assume that it's not my phone. My ZIP is 49659. I hope this info helps to resolve this problem almost all costumers are experiencing.
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My speeds do experience a slight boost in speed when I go to different areas, but it's never really consitenet enough to pin point anywhere in specific. These places are usually about 20-30 minutes away from my house though.
My fiance was on another Verizon unlimitted plan, I switched her over to my plan when we got married, she has a iPhone 7 which was perfectly fast now it is slow. My Samsung 9s is also slow. Just because of the switch to unlmitted? How can I get off this bad internet and back to normal for both of us without costing an arm and a leg? I was only paying 65 dollars a month total for AT&T for 5 gig. and it was never this bad. Thinking about going back to AT&T. When I called them, I could talk to a person. Buyers remorse.
Tim Lawler
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