slow service on iphone 13 pro until I hard restart phone
captainkey
Newbie

All:

I have an unlocked iphone 13 pro.

Wireless service so far has been awful.  It is so slow, I can't do Apple Pay, listen to music, etc.  Certainly forget checking e-mail or getting directions.

If I hard reset the phone, the service improves for about an hour or less.

I have reset all the network settings per recommendations from Verizon tech support, but to no avail.

I switched over from T-Mobile because I thought the Verizon coverage would be better. I was wrong, and certainly the T-mobile service was a LOT faster.

What else can I do?

Thanks

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5 Replies
vzw_customer_support
Customer Service Rep

Thank you for taking the steps you have thus far to combat the latency you are running into. We would value a chance to review any remaining troubleshooting available to rid of these troubles with your service, and document the area more in depth. Please, send a Private Message our way.

*Eli

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captainkey
Newbie

Certainly would happy to send a private message. 

How would I do that?  I did not see a link to do so.

Best regards

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KH-OrnEsh
Moderator Emeritus

@captainkey 

To Private Message the agents, click on the username and then click send message. 

 

Screen Shot 2022-12-27 at 10.08.57 AM.png

vzw_customer_support
Customer Service Rep

Hello! I'm sorry to read that you have issues with your service, but I will gladly assist you. I will send you a private note in order to better assist you.

>Karen

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vzw_customer_support
Customer Service Rep

Thanks for working with us! We do want to make sure you're getting the best data speeds on your iPhone 13. Please, look for our Private Note.

 

*chance

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