surface 3, only certain IMEIs allowed on Verizon?
Enthusiast - Level 2

Hi there.

I need some help.

I purchased a Microsoft Surface 3 from a Microsoft store.

I was told that it is 4G LTE ready and unlocked.

The IMEI on the device starts with "014..."

I got a SIM card from Verizon, installed it, and when I tried to activate it, I was told:

"the IMEI that you provided will not be compatible with Verizon’s LTE network band. In addition, those IMEI’s that we can activate begin with 35-xx etc. So Verizon will not be able to add the device into their database to activate it."

I have read many threads posted on this and nowhere have I found one that said they could not be activated because of the IMEI number.

If the devices are unlocked, the number should not matter.

I feel like I'm getting the run-around from Verizon.

Can anyone tell me if it's true that only devices with an IMEI that starts with 35 can be activated on Verizon, or do I need to find someone else at Verizon to talk with?

Labels (1)
Re: surface 3, only certain IMEIs allowed on Verizon?
Community Leader
Community Leader

If you haven't already, try activating the SIM card in another device preferably another tablet especially if you have a standalone tablet plan. If you have a More Everything Plan or the Verizon Plan, a phone might do the trick.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.