I need some help.
I purchased a Microsoft Surface 3 from a Microsoft store.
I was told that it is 4G LTE ready and unlocked.
The IMEI on the device starts with "014..."
I got a SIM card from Verizon, installed it, and when I tried to activate it, I was told:
"the IMEI that you provided will not be compatible with Verizon’s LTE network band. In addition, those IMEI’s that we can activate begin with 35-xx etc. So Verizon will not be able to add the device into their database to activate it."
I have read many threads posted on this and nowhere have I found one that said they could not be activated because of the IMEI number.
If the devices are unlocked, the number should not matter.
I feel like I'm getting the run-around from Verizon.
Can anyone tell me if it's true that only devices with an IMEI that starts with 35 can be activated on Verizon, or do I need to find someone else at Verizon to talk with?
If you haven't already, try activating the SIM card in another device preferably another tablet especially if you have a standalone tablet plan. If you have a More Everything Plan or the Verizon Plan, a phone might do the trick.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.