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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
very dissapointed in customer satisfaction
badkins50
Member

I been a customer since 1995 and have 5 phones on my account and just bought the thunderbold for myself only because it was 4G and the web site said my home WAS IN 4G SERVICE AREA. I have always kept up with technology and upgraded every year so I bought the thunderbolt.

 

Well according to the cs rep I just spoke to my house is not and they told me "if I traveled a couple of miles down the road, I would be 4G covered"!!!!!!!!!!!!!!!!!!!!!!!!! HORRIBLE SERVICE!!!!!

 

DO NOT BELIEVED THE 4G SERVICE PLANS, very misguiding and no true!

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