Received the Verizon 5G home last week and have had great results with the service. My only issue that no one can figure out is from start up the external IP address assigned to my device is gatewayed in Minneapolis, MN, Iowa falls IA or Wichita KS and I am in Omaha NE. Verizon replaced my router but have the same issue, I enabled IP passthrough but same issue. Normally I wouldn't care where I am gatewayed, but my streaming service thinks I am in those cities and gives me local tv channels that are 2-6 hours from my location. I just figured out if I hard reset the device with a paper clip in the reset hole I get an Omaha IP address 75.212.219.xxx but after a reboot I get a Minneapolis IP 75.225.245.xxx. I know these are Verizon IP's as ERIN.net tells me these are owned by Verizon business. you can check your location of your external IP by going to iplocation.com. I have seen my IP changes every night so I do not want to have to do a hard reset daily to get an Omaha IP address. Verizon please fix your network so I am getting an Omaha IP address when my Verizon 5G home router reboots. FYI speedtests are 244 X 20 at my house, Other than this issue, I love this service!
Same issue. Can’t watch the local news or keep up on tornados because it keeps saying I live in Dallas. I live in Louisiana.
Hey, SHansche, I'm sorry for the inconvenience when trying to watch the local news using your 5G Home service. This device utilizes a dynamic IP address as opposed to a static IP address so the location assigned when connecting may very well be in another city and can change over time. I hope this helps clarify things for you.
-Lauren
The customer service response on 10-10-2023 mentions dynamic IP address assignments as the source of the "location" problem. This is an explanation of what is happening, but not an answer to the problem still happening to our Verizon Internet Gateways.
The addresses can be dynamically assigned, but Verizon must do better.
IP addresses, ( sometimes called IP address pools) are obtained and configured for use by labeling them with a geographic location. It appears Verizon has deployed fewer, larger pools of addresses, for dynamic assignment to Verizon Internet users when they establish connections. Combine this with the ability to borrow addresses from "nearby" pools if all the addresses in one pool have been "handed out" and are in use. This behavior would explain why one connection is listed in ERIN as Cleveland, OH, and another connection, through the same cellular tower a short time later is assigned an IP address listed as Cincinnati, OH, or maybe Indianapolis, IN.
IF THE ISSUE is Verizon's deployment of Internet Gateway devices is so successful that the technicians cannot balance the supply/demand for addresses among the various pools, they should at least say so.
"Hey, we got so many new customers in Cleveland OH that after most of the Cleveland customers connect their white boxes, we run out of IP addresses locally to give to them (dynamically!). So, we borrow IP addresses from other pools. We didn't think anyone would notice".
Well, we, the customers have noticed, and we want the situation fixed.
Thank you.
I am having this same issue as well. It is especially irritating because I use YouTubeTV for my regular TV (Left Spectrum and went with the combo of Verizon Internet and YouTubeTV about a month and a half ago), and those with that service know that it limits your concurrent streams when you are out of your "Home Area". As of my last router reboot (and subsequent reboots as well) my devices all say they are connecting from the Chicago (where my new Verizon IP is based), but I live in Milwaukee. I called and talked to a YouTubeTV support person for over an hour yesterday that got me literally nowhere - they say Verizon needs to fix it. The result is that even though I pay YouTubeTV for the NFL Sunday Ticket I cannot watch multiple games at once (even though I am paying for them) because YouTubeTV thinks I am "traveling" and out of my home zip code. This is EXTREMELY frustrating. I am considering going back to Spectrum just for Internet to finally get rid of this Verizon issue. They clearly could address it as other Internet carriers do.
We're sorry to read about the issue with your service. Youtube TV support should be able to help you set up the location to your home address. I had to do this with my Hulu Live TV account and they were able to set it up on their end. ~Peter
Again a reply that does not fix the issue, just pushes it down the road.
This is your answer and solution to put it on YouTube TV to fix? This is an internet gateway issue not an issue with YouTube TV. So own it Verizon and fix it!
I completely agree. I cant watch shows because it thinks im in another city and i can only temporarily move every 90 i think it is. We need local IP addresses!
well here is the deal. I can't do a thing with peacock. I have an antenna and it stinks. I am on a second floor of a building built in the seventies. Not good. I can never get a local ip. I am not savy enough to use a vpn or anything. nor an ippassthrough. I refuse to do all of that when its a verizon problem. they know where I live. they need to fix the problem. If they are available in my town, there should be an ip pool in my town. Not this mess of grabbing ips all over the midwest. I live in springfield, I want springfield news!
I have to reset my home city every couple of weeks on YouTube TV. It’s simple to do, just annoying. On the TV in the YouTube TV app, scroll to your account. When the location is inncorrect, launch the YouTube TV app on your phone. You can chose the correct location and it will sync to the TV app.
For crying out loud, the Customer Service reply doesn't help a bit when considering other location-reliant services, like mlb.tv. I live in Milwaukee, and should be able to watch Chicago Cubs (I know, I'm a glutton for punishment) games on mlb.tv. But often, my IP address is in the Chicago area, and those games are blacked out as a result. No, the problem isn't with mlb.tv. The problem is with Verizon. OWN IT!!
We are having THE EXACT same issue! The gateway location is 160 miles from where we live, so we are told you cannot have access to the games because you’re in the blackout area! NO WE ARE NOT!!! No issues watching eligible games three days before service changes to FIOS. JUST FIX THE PROBLEM AND HAVE THE GATEWAY ADDRESSES ASSIGN AT THEIR LOCATION.
We have had the same issue and have gotten nowhere with correcting it. We are paying for a service for which we should have access to watch games and cannot; HOWEVER, 6 weeks ago we had NO ISSUES with are previous carrier. Every service we called said we cannot adjust your INTERNET gateway IP.
FIX IT.
Same issues and it is annoying and inconvenient. Especially with YoutubeTV. Verizon….need to do better as a supposed leader for this industry. I live in Minneapolis not Omaha!!
Same issue - I cannot watch local channels on your tube tv . I will have to go back to Spectrum.
I just went back to spectrum after these frustrating issues. Also, the service was becoming increasingly unreliable. Spectrum has lowered its internet service prices, the service is better, and I get local IP addresses.
Is there a fix that Verizon is working on? We want to watch local news but it gives me local news in Phoneix.
hello SHansche,
Thanks but your response is obviously NOT AT ALL HELPFUL! that is the kind of response that is causing Verizon to lose customers! Verizon NEEDS to fix their geographical IP assignments! Plus our problem has been compounded because Verizon (hungry for revenue) has over sold our area and now for 2 months they have been assigning us an IP that starts with 97, these are gap fill IP's which cause even more problems! When we started with the 5G home network the rep told us they will not allow areas to be over sold, NOT TRUE! Sales trickery! HORRIBLE! our growing issues are the same as with many of Verizon 5G home customers the service starts out great for a few months but as time passes the service degrades more and more! AND worse of all Verizon doesn't take accountability to rectify the problem because we're sure it will cost the company money - PROFIT OVER CUSTOMERS! After 27 years of being with Verizon on our family cell plans we're done and moving on!
Yup! Same problem here! I live in Delaware, but have news, weather, and programming from Harrisburg, PA. My xfinity account used to give me local news, weather, and programming. I think I'll go back... I miss my local channels.
Hello, Wroche29. Help is here as we don't want to see you leave us. Please tell me more. Are you attempting to use a streaming service? Which one?
-Natasha
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