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MYQ GARAGE DOOR OPENER

bluegiant
Newbie
‎04-19-2023 08:51 AM

I have 2 wi-fi enabled garage door openers on the MYQ app. I had no problem with them when I was with Optimum cable but now that I switched to Verizon home internet 5G I had a problem connecting them initially and then once connected  they intermittently went offline. Now they have been offline for 10 days even though when I log in to the Verizon router they show as connected and online. Any suggestions?

13 people had this problem.
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vzw_customer_support
Customer Service Rep
‎04-21-2023 08:58 AM

Hello! We want our consumers to have the best internet connection possible. We are more than happy to help assist. Would you please send us a PM?*Shania

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bdmusic91
Newbie
‎07-14-2023 10:27 AM

Did you get any assistance with this issue? I'm currently having the same problem! 

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vzw_customer_support
Customer Service Rep
In response to bdmusic91
‎07-16-2023 10:31 AM

We want to make sure you get the help you need. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep
In response to bdmusic91
‎07-16-2023 04:40 PM

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/

~Ivone

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Verizon517
Newbie
‎09-01-2023 10:57 AM

Had the same problem.  Did this get resolved?

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vzw_customer_support
Customer Service Rep
In response to Verizon517
‎09-03-2023 11:01 AM

Hey there, Verizon517. We want to make sure that we provide assistance with this, and will be sending a Private Note to better assist.

 

~Izzy

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rms1968
Newbie
‎12-18-2023 06:29 PM

Same issue - what’s the fix?

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vzw_customer_support
Customer Service Rep
In response to rms1968
‎12-21-2023 05:24 AM

We're sorry to read that you're having this issue with your garage door opener. Have you tried resetting the door opener? ~Peter

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rms1968
Newbie
In response to vzw_customer_support
‎12-21-2023 06:04 AM

Yes I’ve tried twice - it won’t connect 

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vzw_customer_support
Customer Service Rep
In response to rms1968
‎12-21-2023 09:44 AM

We appreciate the details. Is this happening with any other devices?

~Freddy

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Warriorsmom
Newbie
In response to rms1968
‎12-21-2023 07:49 PM

We recently switch over to Fios from Xfinity and are unable to connect to MyQ app. Any help will be appreciate. Were the previous listed issue resolved? 

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kh-gary
Moderator Emeritus
‎12-21-2023 07:53 PM

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!

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