$100 Costco Rebate for new phone never received

[Mumof5]

On 9/11/23 we purchased a new phone on trade-in at Costco but never received our $100 Costco rebate card.  Costco said they do not issue them and to contact Verizon directly.   We were told once Verizon had receipt of our old phone (after we mailed it back) our rebate would be processed.  Can you please advise what we can do to get this taken care of.  It’s long overdue….🫤

[vzw_customer_support]

Mumof5 We're sorry to read about the issue with your rebate. Have you checked your spam/junk folder for the email? ~Peter

[Mumof5]

Yes and there has been nothing sent to us. 

[vzw_customer_support]

Thanks for verifying, Mumof5. We can help make sure you receive your Shop Card. So we can best assist, we will be reaching out via Private Message.

-Lauren