I got a pamphlet for the 5g home internet saying if I get home internet prices $35/45 I would get a $200 gift card. When I went to the store to pick up the 5g home internet device I was told my monthly payment was going to be $55. I said okay now that I called to see about my gift card I was told by a customer representative that my plan was ineligible for the gift card. The plan that comes with the gift card is $80. From $35 to $80.
We are concerned to read about your experience and we want to make sure that we have all of the details so that we can better assist. The promotion for the Amazon Gift Card does require the 5G Home Plus plan. Is this the plan that was selected for your new 5G Home Service?
-Andi
When I went to a store location I asked the Verizon employee and he said yes but when I called customer service they said it had to be the $80 plan.
A typical Verizon move. Getting very expensive to have Verizon.
Good morning, this is a courtesy follow up regarding your Amazon Gift Card dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.
~Gilbert
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