I "recieved" a $50 Amazon Gift Card for getting Verizon installed for my home wifi. When I go to redeem the offer, the tile cannot be clicked. I have tried all of the things. Log in and out, delete and re-install the app, etc. Does anyone have a way to get this done?
The door-to-door rep that signed us up promised a bill reduction for our students being in Public School, but discovered that was only for students recieving free and reduced lunch. He also promised the Amazon gift card, but it does not seem to be redeemable.
Feeling frustrated and annoyed.
I’m having trouble claiming my gift card also. Why is response in “private message “. Send an email so I can redeem. This is crazy
Agreed.
I am just hoping this works so that I don't have to sit on hold for a long time and probably call multiple times to find the one representative that can actually help.
In order to access your account, we would need to go to Private Message. Keeping your accoutn and information private is our top-priority. We will be glad to assist. ~Geo
Good7, we want to check in with you to see if you are still in need of assistance. Please let us know as we are here standing by.
-Natasha
Thank you for taking the time to reach out to share your experience with the Gift Card. We can definately work together to resolve the redemption. lease reply to the following PrivateMessage to get started. We will want to review your account details to identify the next steps.
-Deb
Attempted several times to redeem this and the response from Amazon is:
The gift card is not redeemable in this region.
Unfortunately, this gift card is not eligible for Amazon.com. To use the balance, please redeem your gift card at www.amazon.com/gc/redeem.
That added information from Amazon produces no results either.
The comment in part "this region" I believe is the key to why Amazon refuses to acknowledge/redeem it.
We are sorry to read that you are running into issues with using your gift card wxstation. To make sure we understand, you were able to complete the redemption process, but Amazon is not allowing you redeem the balance? When you contacted Amazon, were they able to share any additional information regarding what "this region" means?
-Andi
When attempting to contact Amazon regarding this matter, a link was provided and we ended up starting over with the process of trying to redeem that card, but received the same response. I do have an Amazon account, but that did not seem to make any difference. I will be glad to furnish the Gift Card # in private email if needed.
Thank you for the offer, we would not be able to check any details of the Gift Card other than confirming if/when it was sent to a customer. We would recommend contacting Amazon to see if they can share what that error means. We could possibly attempt to re-issue a gift card, but it sounds like the issue is with being able to use the gift card itself on your account and a new gift card may carry the same result.
-Andi
Several attempts to resolve this matter with Amazon have met with no resolve as in each attempt asking the question, what is the meaning of:
"The gift card is not redeemable in this region". Each time the question was ignored and in one instance it was said, "Error messages are very few" or words to that effect.
In addition I have now lost the original email from Verizon informing to get a "$50 Amazon Gift Card on us".
The card number on that particular email is no longer visible even in my notes.
I am no longer going to pursuit this matter as I have spent way too much time seeking a resolve for a $50 Amazon Gift Card as a perk or reward for signing up with Verizon's 5G Home Network.
Having located the original email from Verizon regarding the Amazon Gift Card in the amount of $50, i got into a 90 minute chat with Amazon support, which re-directed me thru five or six separate individuals and the final analysis was that the Amazon Gift card sent to me by Verizon has already been redeemed.
Pressing the issue somewhat, I asked why it was not added to my Amazon account, and it was stated again, contact Verizon, the number on your card enclosed in the email has been redeemed and that is the reason you have been receiving a rejection.
Just for the record, I NEVER did get the $50 Amazon gift card redeemed and interesting to note my Verizon history shows no gift deals redeemed. That tells me it's' a Verizon problem.
Hello, being on top of your account is crucial, especially if you are managing your Gift Cards. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Received new email regarding Amazon e-gift card and same result when attempting to redeem thru Amazon - they've got a standard message that in part is saying this card or number is not valid in this region. We have diligently attempted to get a better explanation as to what that means other than it's not acceptable, but no reply. This "region" seems to be the key, but no clue as to what that means.
We're sorry for the inconvenience. We will be sending you a private message to further assist.
~Ivone
We want to help as much as we can with this promotion. Have we already escalated the issue for you?
~Ivone
Thank you for the information. To better assist you, please tell us. Is your service with us residential/Fios or mobile?
~Maria
Residential (Verizon 5G internet)
@wxstation wrote: Residential (Verizon 5G internet)
Thank you so much. We're sending you a Private Message so we can better help you.
~Jesse
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