Amazon $200 gift card

[Jdelafuente87]

I switched over to VZ on 11/12 and I was promised a $200.00 gift card  to Amazon and was told after registration I have up to 60 days to register it would take 24-48 hours to be emailed to me.  Nothing! Was told to go on the app same thing. The email saying I completed registration has the link but when I go to Amazon link there’s no option to redeem. I’ve talked to multiple agents saying that they have escalated and filled out forms I should get my card with in  a week or 24-48 today I called and was told I have to wait 60 days not what the email says! I’m going to reach out to a lawyer for false advertisement and sad part is I’m a new customer. Xfinity would never do this. I should have stayed with them. 

[vzw_customer_support]

We're terribly sorry for the issues you're having with the promotion. We want to help as much as we can. We will be sending you a private note to further assist. 

~Ivone

[Roe2]

• I switched from Xfinity to Fios on 11/17/23.  I applied for the $200 Amazon  gift card at the Verizon store. The Verizon salesperson handled it. As of 12/01/23, I have not received it.  How long does it take?

[TJWENZ]

Same exact thing has been told to me as well. First it was 24-48 hours after activation, nothing was sent via email I called a week later and then told it was escalated and it would appear in email in 3-4 days, that never occurred so I called back a week later and was told I had to wait 30 days then they corrected themselves and said I should have already received it and they would call back the next day. They never called back, now a week later I am on the phone as I am typing and they have told me I need to wait 2-3 billing cycles. total FRAUD by Verizon.

[vzw_customer_support]

It is certainly important to have the correct expectations set, especially when an offer redemption is not working and it has to be escalated, TJWENZ. I certainly apologize for any misinformation you may have received. Typically, the escalation form takes 1-2 days for a turn around, after which the rebate center handles the processing of the gift card, which can take 4-6 weeks. If you've already had this promo escalated, you'd receive it via email within that timeframe. Otherwise, please let us know, and we can take a closer look into the promotion.

-Joseph