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Amazon Gift Card Promotion Issue
Tmckenzie09
Enthusiast - Level 1
โ€Ž12-05-2023 06:28 PM

Has anyone had any success in finding out how to register for the $200 gift card after switching over to Verizon 5G?  I have looked everywhere and donโ€™t see it on the app.  

2 people had this problem.
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vzw_customer_support
Customer Service Rep
โ€Ž12-08-2023 06:01 AM

Hello, Tmckenzie09, thanks for reaching out with regard to the Amazon gift card offer. I'm sorry for the trouble when trying to redeem your gift card. We are aware of this issue and we have a fix that is set to go into place on 12/13. Please keep an eye on your email as you will receive additional details to redeem your gift card.

-Lauren

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Tmckenzie09
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž12-13-2023 07:16 PM

Hi Lauren,

Did an email to assist with this igo out?  I looked out for some sort of correspondence all dayโ€ฆ

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vzw_customer_support
Customer Service Rep
In response to Tmckenzie09
โ€Ž12-16-2023 05:38 AM

Tmckenzie09 We would be sending emails and adding the promotion on you My Verizon account. Let us know if you do not see it on your My Verizon account. ~Peter

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Tmckenzie09
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž12-16-2023 11:58 AM

I see it in my account but I donโ€™t know the promo code .  Where do I get the promo code?

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vzw_customer_support
Customer Service Rep
In response to Tmckenzie09
โ€Ž12-18-2023 05:14 AM

Tmckenzie You should not need a promo code to redeem the offer. It should be an offer "tile" that you click and enter your information. Let us know if you're still not able to redeem it. ~Peter

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Tmckenzie09
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž12-19-2023 07:51 AM

Well, I just checked my account and was charged $200 for a gift card.  I looked at the return policy and it says Verizon will charge me a $50 restocking fee if I return the gift card.  Please advise.

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vzw_customer_support
Customer Service Rep
In response to Tmckenzie09
โ€Ž12-21-2023 07:57 AM

Help is here as we want to ensure everything is correct on your account. Please tell me more. Did you return/cancel the service you had with us? Please share details. 

-Natasha

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Tmckenzie09
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž12-21-2023 08:49 AM

Hi Natasha!
I didnโ€™t cancel or anything.  Signed up for 5G, set up auto pay as the promotion said but now I have been charged for two $100 Verizon gift cards that I donโ€™t want.  I just want my $200 Amazon's gift card as promised.

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vzw_customer_support
Customer Service Rep
In response to Tmckenzie09
โ€Ž12-21-2023 09:52 AM

I would certainly share your concern if I saw a charge for $200 for two $100 gift cards, Tmckenzie09. We can help take a closer look into this, and also help with the Amazon.com gift card promotion. Please be on the lookout for a private message from us.

-Joseph

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vzw_customer_support
Customer Service Rep
In response to Tmckenzie09
โ€Ž12-21-2023 01:00 PM

 

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

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