Amazon Gift Card promotion

[Newbie62]

I received my Verizon router, my X Box that i will never use, my extender is on the way, but i don't have any way to order my Amazon $200.00 gift card so i guess I'm joining the thousands of other customers that were told they would get the gift card or the Echo. I have not received an email and it's not anywhere on my Verizon to click on. 

[vzw_customer_support]

Hello, Newbie62. Help is here as we definitely want to see you get all of your promotions. I have sent you a Private Message for assistance. 

-Natasha

[mdnrjr1]

I never got a private message. Where do I find that at

[Abethstork88]

I'm having the same problem as it's not allowing me to redeem both the Xbox and Amazon gift card as stated in the offer.

[vzw_customer_support]

Hello, Abethstork88, I'm sorry to hear you're running into an issue when trying to redeem your offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

[NicoleDemo]

I am having the same problem and have called twice. I still have not gotten the promotions of the gift card and Xbox as well. 

[Keebee]

Before you call try a different browser I tried to redeem on iPhone Verizon app and it wouldn’t let me I went to desktop browser and it’s no problem don’t call unless you want a 200 Verizon gift card instead of Amazon because that’s what they offered me

[vzw_customer_support]

We are here to help with your promotion concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[Somethings25]

I am having the same issues with the 200 Amazon gift.   When I click on the link to continue.  The link takes me back to the pervious page.   Also,  when  I click on the disconnection fee paid by Verzion it goes. The page goes blank. 

I hope they fix it soon.

[vzw_customer_support]

Hey Somethings25, we're sorry to hear that you're also having issues with redeeming the $200 Amazon Gift card as well. It is certainly strange that you're redirected back to the previous page when following the link. To clarify, you're following the redemption tile in My Verizon correct? What happens if you try to follow the tile for redemption in a different browser?

-Joseph

[vzw_customer_support · Accepted solution]

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

1. The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
   - Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
   
   
2. Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
   - You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
   
   
3. Qualifying customer may also want to check their spam folder for the below Subject and Sender:
   - Email Subject: Your Gift Card has Arrived
   - Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
   
   
4. If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/