Amazon gift card not received and other issues

[Nothappyet]

After multiple failed attempts to resolve this, I'm trying to find resolution here before I file an official complaint with BBB and FTC. Issue number one is this gift card trick to woo in customers! Issue number two  is the false advertisement regarding speed. I signed up on a banner that said 1Gbps. The price I'm paying is for that 1Gbps. Now that I’ve signed up, the 1gbps speed reference is nowhere. And I get understanding 1/3 of the advertised speed. I’m okay with that if I pay1/3 off the advertised PRICE. The online system is so pathetic that I’m surprised this business is still viable.

 Let’s focus on the Amazon gift card here

after multiple calls and chats, I ended up receiving a DONOTREPLY email two weeks ago with “

Thanks for reaching out to us for help. We've processed your request. To recap, here's what we've done:

Thank you! Submissions are normally reviewed in 5 business days.Gift Card Promotions may take 4-6 weeks to be fulfilled.

 thanks

[Kh-Phil]

Hi Nothappyet,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.