Can’t redeem Exclusive Home Internet Offers

[Nativeaznmt]

Received email regarding 5G home internet I recently got from Verizon Tuesday, 10/16 stating

- Time is running out. Don’t forget that your Verizon Home Internet purchase makes you eligible for a Chromebook Go or the NFL Sunday Ticket on YouTube, on us.

It then gives me these instructions on how to redeem:

- Sign into My Verizon account, find the “Exclusive Home offers” tile at the top of my account dashboard and click to get started, then choose your desired offer and follow the prompts to redeem.

BUT it never appears on my account.  Time is running out only good for 60 days.  

[vzw_customer_support]

We're sorry to read that you have not been able to redeem your offer. We're here to help. We'll be sending a private note. ~Peter

[Nativeaznmt]

No solution found when I searched in the link you sent.  So, now what?

[vzw_customer_support]

We're terribly sorry for the issues you're encountering. We would love to help you with this situation. We will be sending you a private message to further assist. 

~Ivone

[Scottclemson77]

Having the same problem with redemming

[vzw_customer_support]

We want to make sure you are able to take advantage of our great offers. Could you tell us what promotions were you trying to redeem? When did you make your purchase?

~Freddy

[Scottclemson77]

Having the same problem 

[jaritzaprado]

Where you able to figure it out?

[Steve185]

I’m having the same problem. I keep getting to a page saying the offers are on hold because of a past due bill, but there is no past due. My account is paid in full. 

[vzw_customer_support]

We're sorry to read about the issue with redeeming your offers. We're here to help. Was the account past due at any time? ~Peter

[Nharper90]

I am having the same issue. I also can’t seem to connect to chat.

[vzw_customer_support]

Hello, Nharper90, we can help you out with your offer. What promotion are you looking to redeem? Did you purchase 5G Home Internet services as well? When was your purchase completed?

-Lauren

[aussie_b]

Same exact issue. No Home Offers button anywhere to be found.

[vzw_customer_support]

@aussie_b  wrote: Same exact issue. No Home Offers button anywhere to be found.

aussie_b, if there's an eligble promotion from a 5G/LTE Home purchase, it will appear on my Verizon. Under a section on your landing page of 'Make the Most of Your Plan.' Where a tile with the offer should appear. Some offers do have a wait period after activation. Can you share with me what promo you're looking for, what did you purchase to qualify, and roughly when did that occur. 

-John

[yunashu]

Hi John,

I Have same issue. I tried to redeem my JBL party box and the deal was showing up in my account but not clickable. Then, I reached to  customer service, they said they don’t see it. Then I reached out recently again, they said it’s expired. It’s very tricky and looks like they intentionally making it difficult. Has been loyal customer to Verizon for years, but I am very disappointed 

[jgilman91]

Yup same issue. There's no "home offers" button and the agents are objectively clueless. 

[vzw_customer_support]

Hello, jgilman91. Help is here as we always want to see our customers take advantage of their promotion. Please share more info. Which promotion are you attempting to redeem? 

-Natasha

[jbriggs1976]

I’m trying to get the NGL Sunday Ticket you guys promised. I’m starting to think you guys are lying to get customers. WHERES MY ACCESS TO IT! 

[jbriggs1976]

Same issue was told a ticket was submitted. Been several days no resolution. I signed up for the internet in July and still no NFL Sunday Ticket. You guys are about to lose a customer. 

[yunashu]

Re: Deceptive Business Practices and Failure to Honor Promotional Offer

To Whom It May Concern:

I am writing to formally complain about deceptive business practices and the failure to honor a promotional offer that induced me to sign up for your services.

FACTS:

1. I signed up for services based on a specific promotional offer, which was a material factor in my decision to enter into an agreement with your company.
2. Upon enrollment, I established automatic payment as required and fully complied with all terms and conditions.
3. Without my knowledge or consent, my automatic payment was cancelled, necessitating me to re-establish it in your portal system.
4. Prior to the offer's expiration, I contacted your company to redeem the promised promotion, only to be told it could not be located in your system.
5. Upon further inquiry, your representative, Ema, claimed I was disqualified from the promotion because of a payment method change – a change that was necessitated by your system's unauthorized cancellation of my original auto-pay setup.

Sincerely,

Yuna