Cannot Redeem Nintendo Switch nor $200 Gift Card/Samsung Laptop

[JossGuerra]

I received my email letting me know my offers where ready for redemption but as I clicked on said links, the tiles on both the app and web browser to redeem the offers were gone. I wanted to redeem my Nintendo Switch offer and Samsung Laptop/$200 Gift Card. I tried calling Verizon Care but they kept hanging up on me when reaching the rebates team. I do not know how else to reach out or how else to receive assistance in the matter. My family was really looking forward to enjoying these perks but I guess it’s true when people kept telling me Verizon’s offers and promises are as good New Year’s Resolutions. I would love to be able to justify your service and price but when customer service is thrown out the window and there’s no willingness to resolve the issues and concerns of a customer, the price simply does not justify the quality.  

[vzw_customer_support]

We want to make sure you are able to redeem any available promotions. Please tell us, is your My Verizon app up to date? Have you tried accessing your account through the website? ~Geo

[JossGuerra]

Yes my Verizon app is up to date and I have tried to access through the website both mobile site and web browser on my tablet/pc. No luck in either. 

[vzw_customer_support]

Thank you for the information. If you don't mind me asking, did you access the account owner or account manager (authorized user) My Verizon profile?

~Maria

[JossGuerra]

Yes I am accessing the account through the account owner and still no luck. 

[vzw_customer_support · Accepted solution]

@JossGuerra  wrote: Yes I am accessing the account through the account owner and still no luck.

JossGuerra, thank you for letting us know and for confirming that step for us. We were made aware that customer's were experiencing redemption issues with this offer. As a result, the issues with the tile not showing is expected to be resolved now. Customers who previously attempted redemption should clear cache, relaunch their browser and revisit My Verizon Online or the My Verizon App to redeem the reward. Please let us know if you are still experiencing any issues or have any questions after completing the steps above.

-Andi