On 08/04/23, was told by Wireless Care Team that there would be a "tile" under My Account, Make the Most of Your Plan", where I should click on "Get your choice on us: NFL or Chromebook". This was part of a promo for getting the 5G Home Internet, and that this "tile" would be available today, 08/11/23. I need to do this to redeem the Chromebook promotion.
The tile is not there to redeem. There are 2 other tiles, but not the one I need. Searches on the Verizon website got nowhere, and trying the Verizon Assistant was just as effective. Where is the tile?
Did you get any assistance with this? I have the same issue.
We are sorry to read that you've been having issues with redeeming your promotion, and we'll be glad to help out. To clarify, you would see the tile to redeem the offer directly from your My Verizon app or website. Is the offer not showing under there?
~Freddy
We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile
~Freddy
We're sorry to hear about the trouble you're running into when trying to redeem your offer, delru. We'd be happy to take a closer look, and will be sending a Private Note to better assist.
~Izzy
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