I activated 5G home internet the other day in a store and they signed me up for the $35/month plan, which comes with either free NFL Sunday Ticket or a Chromebook, even though I wanted the $25/month plan with no bells and whistles. At any rate, I immediately received the email to redeem the Chromebook offer, but every time I click the link, I get this:
There was an error when adding this NFL Sunday Ticket from YouTube on us, or Samsung Galaxy Chromebook Go on us + $100 Samsung credit Go to your verizon account. Please try again later
When I try to go through the Home Offers section of my account, the page repeatedly flashes and reloads. I've been trying for a couple days, so any help would be appreciated.
Cowboy74, sorry that you were having trouble trying to redeem the Chromebook offer. That's something we can take a look at together. Weโve sent a Private Note so that we can assist further.
-John
Hi I have the same issue I was told my issue was escalated and that they submitted a form and I should receive a link to redeem but I havenโt received anything and on the app there is no trace of that promo at all.
I haven't been able to redeem this offer either. I've tried the past two days and receive the same error.
Ferred8, we're sorry to hear that you're having problems with the promotion. We'd be happy to help you figure out what's going on. We'll send you a Private Note shortly.
~Jesse
Same
@Ferred8 wrote:Hi I have the same issue I was told my issue was escalated and that they submitted a form and I should receive a link to redeem but I havenโt received anything and on the app there is no trace of that promo at all.
Hey there, Rb243tn, we know it's important that you receive the promotion you qualified for. To make sure we're on the same page, you were able to reach out to Cusotmer Service about your offer and we submitted an escalation for you, correct? If so, do you recall when we were able to do this for you?
-Lauren
How do I redeem this offer?
I am getting this error when I click redeem:
There was an error when adding this NFL Sunday Ticket from YouTube on us, or Samsung Galaxy Chromebook Go on us + $100 Samsung credit Go to your verizon account.
Please try again later"
Hello, Iโve been having the same issue and no one has responded to me yet.
My issue is that Iโm redirected to the Verizon App home pageโฆand thatโs all, no code, no other windows to tap, nothing.
I've been trying to redeem my Chromebook offer now for more two months. I go to the offer page and try to redeem and every single time I get an error message stating that the Chromebook and Galaxy earbuds could not be added to my account. I've been told to use different browsers, and every other piece of advice, to no avail.
I can't help but think were all being given the business-- the old bait and switch. I've been on chat with many, many agents and not one can help me. Can you? Please?
Hello sirzune1, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
I am having the same difficulty, while in the App Iโm unable to click on the chrome book option to have delivered, please help?!
Hey there, Janiahmarrero, we want to make sure you are able to redeem your offer. So we can best assist, we will be reaching out via Private Message.
-Lauren
I'm having the same issue trying to redeem NFL Sunday Ticket. I was just told the following by an online rep:
"Please know that with regards to this promotion we do have a qualifications and time frame for them to get the promotions, and it says on the email that you are eligible meaning you still need to wait for the noticed email with regards to the redeem the offer."
I am supposed to be receiving an email within 5 business days with an email stating that the offer is ready to redeem. However, this is very odd since I already see the offer available in my account. If this is truly the case (which I am very apprehensive about) they need to re-word their initial email, because it clearly has a redeem button that takes you to your account and shows you the offer.
Fingers crossed that I actually get an email to redeem the offer. If not I will be canceling.
I am having the exact same issue with no resolution.
Hello, I as well am having the same issue, an error when I go to the redeem page. If I try to push through anyway and choose the Samsung Galaxy Chromebook, it has me confirm that is what I want, and when I hit submit, it just brings me back to the choice page between the two. I called yesterday, they said they escalated the issue and that I should receive an email but I have yet to receive said email. Thank you!
That is the offer i seen as well when i signed up but i dont see the offer anywhere.
I'm also having this exact same problem. Live agent chats are not able to help either. They claim that I would receive an email with promo code by yesterday, but never received. Please help. Thanks.
I'm having the same issue. An agent sent me a link to redeem and as soon as I hit redeem I get an error.
I am unable to redeem the Chromebook offer as well. The link is not available.
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