Customer service. $100 gift card HELP.

[veryupsetcustomer1]

XPOST from another thread.

I am very upset about this.

I have been working to get this resolved since january when i started receiving my promotions. I have had numerous reps show that i had the offer but none suggested i received it. 

this has been escelated numerous times, and i was suspposed to have a few tickets that my account now shows are closed with no resolution. I also had a call back scheduled and was encouraged to check my email for the offer, neither the email or the call never arrived. 

I got on with someone just this morning and they suggested i needed to fill out a REDEMPTION FORM. 

WHAT!? i talked to numerous people and was told that the offer would be applied to my account AFTER some set amount of days with my account in the green/good standing. then and only then would it be applied. 

This feels phony, im getting the run around and all these hrs on the phone later since January, i was told its been available but i needed to fill out a form?!

I am highly, highly dissatisfied. Would love a response here. 

[vzw_customer_support]

We understand your concern veryupsetcustomer1 and we know how important it is to be able to receive all of your accounts eligible offers. We will be glad to take a closer look at your account and review the information that you have shared with us here. In order for us to best assist, we will be sending you a Private Message so that we can access your account specific details.

-Andi

[veryupsetcustomer1 · Accepted solution]

UPDATE 5/3

I was doubtful posting here was going to helpful, but after a verification and her reviewing my account, I pled my case of the offer and was provided a credit to alleviate the months of misinformation I received. 

Moral of the story: Skip customer service and come here. 

Thanks Andi