Cyber Monday Promotions Issues
E1057
Enthusiast - Level 1

This seems to be a pretty widespread issue. I signed up for LTE home service on Cyber Monday to take advantage of the Amazon Giftcard and Xbox Series S. The documentation says I must claim these within 60 days and the Xbox can be in-hand as soon as December 1, while the giftcard will be delivered 24-48 hours after registering. It says I will receive instructions after activating the service, but I have not received instructions on either one. This is frustrating and seems to be a common problem.

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33 Replies
Travis5894
Enthusiast - Level 1

Same here.  Been with Verizon over a decade they just keep getting worse

vzw_customer_support
Customer Service Rep

Travis5894 We thank you for being with us for so long and we want to help you out with any concerns you may have. We'll be sending a private note. ~Peter

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Travis5894
Enthusiast - Level 1

Yeah you all told my you had to escalate the issue.  Now I wait 7 to 10 business days.  It's ridiculous that so many people have been having this same very issue! Sounds to me like someone needs to contact the government authorities 

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to let us know you're having trouble redeeming your promotion. So we can gather more details, we'll be sending a Private Note. 

-Melissa

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ARodMom
Enthusiast - Level 1

May I also get a message privately to resolve my same issue with my Cyber Monday issues?

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ya_girl_dd
Newbie

Iโ€™m having the same issue. I got the email about the gift card but not the xbox. We added the 5G home on Cyber Monday when the promo was for the xbox

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vzw_customer_support
Customer Service Rep

Hello, ya_girl_dd, we want to help ensure that you are able to redeem your Cyber Monday offer. So we can best assist, we will be reaching out via Private Note.

-Lauren

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Joey23j
Newbie

can some one from Verizon contact me as well I am having the same issues 

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hunterspaw
Enthusiast - Level 2

Any chance I can get a private note and assistance that won't waste my time?

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Warpah
Newbie

Have a similar  issue, ordered 5g home from the app, went to the Verizon store to pickup the equipment the next day, instead of giving me my order the associate signed me up for a new service and told me I was just signing for the existing order.  Went home and activated the service and received the email for the gift card but the box on my account page never showed up to claim it.

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vzw_customer_support
Customer Service Rep

Warpah We're sorry to read about the issue with your promotion. We're here to help. We'll be sending a private note. ~Peter

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sutherlandsd
Enthusiast - Level 1

Did not receive anything from Verizon regarding the Xbox yetโ€ฆ did receive the tile for Amazon gift card.

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sutherlandsd
Enthusiast - Level 1

Another day still no notification regarding the cyber Monday Xbox dealโ€ฆ

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vzw_customer_support
Customer Service Rep

Hey there, sutherlandsd, thanks for reaching out about the Xbox and Amazon gift card offers. I'm sorry about the trouble when trying to redeem these promotions, we are aware of this issue and a fix will be put in place for our customers on 12/13. At that time, you will be able to redeem your offers.

-Lauren

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Green7766
Enthusiast - Level 2

Hi I need some help. I finally received the email to claim the Xbox via a tile in my account. The tile is there I click it and I get an error message. The legal paragraph says I have until the 13th to claim or while supplies last. Help me please. 

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Bigdub878
Newbie

Same here now being told I have to wait 60 days though it clearly states valid thru 12/13/23

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vzw_customer_support
Customer Service Rep

Bigdub878, there's a planned fix coming today and you should be able to redeem without any issues. If you're still having problems, please let us know and we can help order your Xbox. We're going to send you a Private Note so we can make sure.

~Jesse

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vzw_customer_support
Customer Service Rep

Your time is valuable, and we want to make sure that you are properly assisted with any Cyber Monday deals you are expecting. We sent a Private Message to further assist you. ~Geo

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hunterspaw
Enthusiast - Level 2

Having the same issue. Getting very frustrating.

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Mcbp44
Newbie

Same issue for me. Need help please!!!!

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