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I got 5g internet on Dec 15 2023. I spoke with someone on the phone about activating my internet she told me to claim my Xbox now because they were backordered. I did so and I still haven’t received my Xbox. I have called three times and every time they say they are sending it but I never get confirmation and the people I’m talking to are always foreign in a foreign country and they really have no idea what’s going on. It’s like they have a specific script they are reading from and are just lying to me to get me off the phone. What do I have to do to get the Xbox? I wouldn’t have gotten the internet if it weren’t for the promotion. I already had internet but decided I would switch to Verizon for the promotion. Who do I need to talk to? This is extremely annoying
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Hi Scott324. We get how frustrating when something does not go as expected. Please reply to the following private message so we can get into the details about an eligible promotion and the next steps to take.
-Deb
