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I’ve been a customer with Verizon in some capacity for the last 15 years. I had issues with my internet and was told I needed a new modem and router because the software was out of date. Turns out the representative just wanted the commission. Anyways I returned all my equipment to the store because I am autistic and asked the rep for help and they said to leave it with them. Now they’re charging me 375 for “unreturned” equipment. I’ve gone to the store. I’ve called customer service. I can’t get any help. Do not get WiFi. Don’t get Verizon if you can help it. I am going to switch carriers as soon as possible.
We are sending you a Private Note.
-Kaye
Where are you sending this private note because I don’t have one…
Hi, private messages are to be found here in the forums under the envelope icon at the top right. However, the forums are temporarily being closed to posting starting on November 1, 2025, for software upgrades. So, if you don't get to the PM in time, try live chat via My Verizon.
Start a new topic or ask questions in the open forum.
