Hello,
I switched to Verizon 5G home internet on April 4, 2025. I was promised a 43 inch smart tv but have not heard anything about it. Maybe there is a waiting period. Can I receive instruction on how to redeem it properly if I have not done so already? Thank you.
Iโm waiting to hear back as well.
Hey there, Bj40, we definitely know how important it is for you to be able to redeem your offer! Has your service been active for more than 65 days?
-Lauren
Good morning Straw39 .For new home internet customers who activate/install and maintain eligible LTE Home Plus internet services in good standing for 65 days and redeem offer w/in 60 days thereafter. So yes there is a 65 day waiting period. You will Receive a Ready to Redeem email 65 days after service activation and a successful balance check. he customer reaches the Make the most of your plans section where they see the Samsung tile or the Meta Quest 3S Headset tile. Then you will click the tile. Let us know if you have any other questions.
-Will
Yeah I just signed up for the home Internet as well I just want to say that's it's very misleading because it tells your customers a 2 day delivery for the TV at the time of signing up.
I'm going through this identical process attempting to redeem TV offer.
Not getting the email with link to "redeem'. No redeem button on the App. Have called multiple times and put in a "ticket" request. No one indicating any activation period requirements. Only date is the deadline to redeem which is rapidly approaching.
Has anyone actually received their TV from any of these promotions?
We want to ensure that there is a thorough follow up with your promotion, we will be sending you a private message.
~Balter
I received a private message indicating they are looking into this issue and there will be a response by 5/28/25. Asked about the deadline to redeem by 5/18/25 (today). No response.
Hello GA1991: I see we were discussing your promotion and when to anticipate an update. Remember, even if you are past the redemption date, you will still qualify for this promotion since a ticket was made prior to the end date. Feel free to send us a Private Note if you have any other inquiries on this, we are more than happy to help!
-Christy
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