Free Amazon or Google device
Enthusiast - Level 1

After I signed up for LTE Home Internet, I was presented with a tile on either the My Verizon app or on the website after logging in that said I was eligible for a free Amazon or Google device (sorry, I don't remember which one).  But it said I had to wait until 3/23 to claim it.  I no longer see the tile and didn't receive an email about claiming the device.  I should add that I have contacted support through chat multiple times but they all say they don't see an offer of that kind (even though I have seen it mentioned by other customers on this board).  What do I need to do?