After months of waiting and numerous unsuccessful attempts to get this resolved with Verizon, I filed a claim with the BBB. THAT finally got their attention. Within 2 hours I had an Executive rep reach out and within a day had the Xbox shipped to me. Problem is it's the S Series, not the X. I feel cheated after going through this hassle. To make matters worse, I can't even get a hold of the Executive rep. His number heads right into voice mail.
The promotion is for an X series and that's why I went through the trouble to sign up. I could have bought the silly Series S and avoided this headache!
Anyone else have this happen to them? Back to the BBB to file a second complaint for deception!
I had this exactly situation happen to me. I also filed a complaint with the BBB. Hopefully it is resolved this week. It is unfortunate Verizon used deceptive marketing tactics including bait and switch to trick customers to sign up for their services. I wouldn't be surprised if legal action occured.
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