Have not received costco shop cards

outdoorgirl
Newbie

I am expecting 2 costco shop cards. I activated my phones in November.  It's been more then 90 days plus 14 weeks. who can I contact to receive the cards? thanks.

0 Likes
Reply
3 Replies
vzw_customer_support
Customer Service Rep
@outdoorgirl  wrote: I am expecting 2 costco shop cards. I activated my phones in November.  It's been more then 90 days plus 14 weeks. who can I contact to receive the cards? thanks.

outdoorgirl, we understand how important it is to receive all of your eligible promotional offers. Based on the details that you have shared with us, we would have anticipated that your account would have received this offer by email. So that we can confirm, can you check your email address that is associated with your account for an email from the email address listed below? We also recommend checking your spam/junk folder in addition to your inbox. Please let us know if you locate an email from this email address with your Digital Shop Cards.

 

 costco@digitalshopcard.costco.com

 

-Andi

0 Likes
Reply
outdoorgirl
Newbie

Hi,

I've checked spam, looked everywhere, and have not received an email from costco. what is the next step?  

thanks.

0 Likes
Reply
vzw_customer_support
Customer Service Rep
@outdoorgirl  wrote: Hi, I've checked spam, looked everywhere, and have not received an email from costco. what is the next step?   thanks.

outdoorgirl, seems like we need to take a deeper dive to see what's going on. As part of that, I'm sending you a Private Message so we can check on the Costco gift cards. 

-John

0 Likes
Reply