Verizon offers 5G home service in our area, and they offer a promotion for a Xbox or Home Depot gift card for signing up. I really like the service itself, it’s fast and reliable. BEWARE! This is not honest. There is no way to actually get the promotion, get resolution or reach a manager with any accountability.
After signing up in June, I have spent time with a dozen customer support reps for a total of about 10 hours and it has turned into a fun pastime. Five months later, now in November, they are still promising to send me a gift card!
In October, I finally reached the department they setup to deal with fallout of all the promotions never being awarded and recorded the call with the rep. It is insanely entertaining. Plan to post on twitter .
The customer service reps are ALL so nice and really try to fix the issue, but in the end they admit the corporation is counting on customers giving up in frustration. I will not give up. Ever
I just posted on here the same issue, same time period.
My son is very sad. And has developed a snarky attitude toward all promotions. He will undoubtedly grow up with trust issues thanks to this.
We definitely want to help you with making sure you get the promotions for your 5G Home service. We'll be sending sending a private message. ~Peter
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