Home Depot $200 Gift Card

[ELearn]

Signed up for Home Internet and was offered an Xbox S console or a $200 Home Depot Gift card. The email I received giving me directions for claiming either didn't work. I've chatted, called, been transferred, hung up on, etc. 

I can see the offer on my account but every time I try to claim it, it gives me a 'contact us' message. All I do is chase my tail.      

Today when I tried to claim it again, got the same 'contact us' message plus the option to choose the Xbox S Console is no longer an option. Wonder when the option to claim the Home Depot card will disappear?

Apparently, the customer service reps can't even see your account any longer. They used to have top notch customer service. The last one I talked to  had a rooster crowing in the back ground. 

[vzw_customer_support]

Thank you for reaching out to let us know you're having issues claiming this offer. Can you please provide more detail as to where the instructions and what you're able to do no longer align? 

-Melissa

[Jbacchet]

I included a picture of the email in the post.  It lists clicking on a tile "for you on us".  This tile does not exist.

[dgjerswold]

Exact same issue  - promised a gift card - met all criteria- but no gift card arrived 

[vzw_customer_support]

Hello, dgjerswold, we want to help ensure that you're able to redeem your gift card offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

[senpai69]

Likewise I've not received anything in the mail or email regarding my gift card aside it saying in the Redemption History and says "Redeemed on ." No idea what the dot is either.

[vzw_customer_support]

Hello, senpai69. Help is here as we know how important it is to get your promotion. Please tell me more. Is this for Verizon Wireless or Fios? 

-Natasha

[senpai69]

Hi Im a fios customer

[vzw_customer_support]

Thanks for reaching out here.  In this channel we can address Verizon Wireless questions and concerns. For Verizon FIOS, please contact 1-800-837-4966 for assistance with your Home Depot Gift Card related to FIOS. Thank you in advance and have a great weekend. 

-Deb

[PMC524]

There was a promo for Verizon 5G Home Internet. Stop asking if it’s wireless or fios — it’s neither, and you should know the promos you falsely advertise.

[vzw_customer_support]

@PMC524  wrote: here was a promo for Verizon 5G Home Internet. Stop asking if it’s wireless or fios — it’s neither, and you should know the promos you falsely advertise.

PMC524, certinaly we want to know we're talking about the correct promotion and some do cross over between FIOS and 5G Home. I'm happy send a new Private Message to help work on this with you, as I want any customer who qualified to be able to get their promo and benefit from. 

-John

[PMC524]

John,

Verizon will not allow me to send you a private message. Here is the info you requested:

Order placed:    06/26/2023

Order number(s):            3791700

Order location code:       E247501

Confirmation number(s):  995160930656318

From Verizon: "Get your choice, on us:  As part of your order, you qualify for either a Stream TV Soundbar or a $200 The Home Depot Gift Card on us."

[onedayatatime2023]

I have a similar issue. I selected the Home Depot card and got a message "We are having trouble processing your request. Please try again or contact us". Now when I go to my account, the home depot option is grayed out and I can only select the xbox. I too called and was told my issue is be escalated and to wait 5 to 7 days. 

[onedayatatime2023]

[vzw_customer_support]

I'm sorry to hear you could not select the Home Depot gift card, Onedayatatime 2023. I'm glad you reached out and we are working on it. Please let us know if you have any additional questions.-Joe

[tk56]

I just found pages on this topic in the community space. I too have asked 4 time in the past 4 months where is my gift card. the last person said that withing  48 to 72 hours i would see something coming through on My Verizon on my cell phone.  I havent seen it yet but i also dont know what i am looking for. Can someone help me get my card? i am a pretty good customer i have been one for 20 + years and my monthly bill is $230 

I want my Gift Card - Please.

[vzw_customer_support]

Your time is extremely valuable, and we are here to help. Please tell us, what process did you take to originally redeem this promotion? When you go into the My Verizon app, do you find any sections where you can redeem the available promotions? ~Geo

[tk56]

I just looked at my verizon on my phone.  I opened "account" and went to Home. I looked for any type of message that would show how to claim my Gift Certificate.  what is missing is that i never received the email  that was supposed to be sent 6 - 8 weeks after I bought the Home Internet router/Modem. So maybe i never picked my award. If I recall - i had a choice between a gift card and a sound bar.  I had already checked spam and trash and I NEVER recieved the email showing how to claim the award. Maybe that is why this situation seems so common. 

[vzw_customer_support]

tk56 Thank you for the details. We're sending you a private message. ~Peter

[HuskerFit1]

I'm have the same problem. I opted for the Home Depot card, but didn't need it right away. There's no "For you, on us" tile on the Verizon app or anywhere to locate my gift card. Verizon, I'd appreciate your help. 

[vzw_customer_support]

Hey there, HuskerFit1, thanks for reaching out about the Home Depot gift card offer. You mentioned you opted for the gift card, but did not need it right away. Can you tell us more about what happened, please? Did you later redeem the gift card and it has not yet arrived?

-Lauren

[vzw_customer_support]

We are here to help with your questions and concerns about promotion eligibility. I'll be sending you a Private Note, so we can get started. 

~Maria