Signed up for Home Internet and was offered an Xbox S console or a $200 Home Depot Gift card. The email I received giving me directions for claiming either didn't work. I've chatted, called, been transferred, hung up on, etc.
I can see the offer on my account but every time I try to claim it, it gives me a 'contact us' message. All I do is chase my tail.
Today when I tried to claim it again, got the same 'contact us' message plus the option to choose the Xbox S Console is no longer an option. Wonder when the option to claim the Home Depot card will disappear?
Apparently, the customer service reps can't even see your account any longer. They used to have top notch customer service. The last one I talked to had a rooster crowing in the back ground.
I haven’t received any private message from Maria, as indicated. Still wondering about the status of my $200 Home Depot Gift Card.
I am having similar problems. I want the gift card, not the xBox but apparently I can't choose either. It always gives me an error message and sometimes it will not let me select anything. Time is running out because it says I have til September 15 to redeem.
We're sorry to read about the issue you're having with getting this offer for the Xbox. We will be sending out a private note. ~Peter
Same exact problem. Got the email 08/01. I have contacted via chat and phone. Get transferred over and over without even being told it’s happening. Have had to repeat the same story about 15 times and the only thing I got in response was to keep trying and hopefully it will work eventually. 2 weeks of back and forth and still haven’t gotten my dang Home Depot gift card.
Two weeks of back and forth is certainly not an experience I would want to endure myself, Heatherelizabeth217. I know that the Home Depot gift card is something I would want to claim myself. Let's see what we can do to help you get your gift card. Please be on the lookout for a private note from us.
-Joseph
I would sure appreciate someone contacting me to tell me my card is in the mail, and NOT "check your email"!!
I also have not received the Home Depot gift card. On the My Verizon app it shows that I received it but I have not.
NormaG37, we're sorry to hear that you haven't received your gift card. We'd be happy to take a look and make sure you get it. We're going to send you a Private Note so we can gather more info.
~Jesse
I have the same issue. I received the email but didn't see what the instructions said. I contacted support and after over an hour they told me this was a "known issue" and to try again in a week. I still can't find the offer. I think they just want to keep us running in circles or forget about it so we can't claim the offers.
phoenix1114, we're sorry to hear that you're having problems with your gift card. We want to make sure this gets resolved. We're going to send you a Private Note so we can gather more details.
~Jesse
I haven't gotten my $200 HD offer and I haven't rec'd my $100 Verizon gift card either.
Seems like noone can answer this. They charge the most for all their services, bait you with "offers", make you wait 2 months for thjem and now they're nowhere to be found
I would also be reaching out for help if I had not received my expected gift cards yet as well, DJ_Zio. We're here to help. Please be on the lookout for a private note from us, so we can take a look into these gift cards for you.
-Joseph
I got no private note.
Thank you for reaching back out. Please check your inbox as I see we sent a few messages. We're standing by.
-Melissa
You send messages but there is nothing in the messages . Just rectify the problem we are all having .
Hi, We are still here for you. We just wanted to send a quick chick-in to see if you needed help. Please reply to this private note if you’re still needing assistance.
-Deb
Well, as expected, the online support that promised me she would have my issue resolved by tonight at 9 is nowhere to be found. I will not be recommending Verizon to ANYONE!
I did figure out how to get the $100 Verizon gift card but it was a completely different submission form. Then they emailed it to me 60 days later.
Pcf3206, we're so sorry to hear about the trouble you've run into when trying to redeem your promotional Home Depot gift card. We would love to take a closer look at your account and provide an update. We'll be sending a Private Note for further review.
~Izzy
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