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Signed up for Home Internet and was offered an Xbox S console or a $200 Home Depot Gift card. The email I received giving me directions for claiming either didn't work. I've chatted, called, been transferred, hung up on, etc.
I can see the offer on my account but every time I try to claim it, it gives me a 'contact us' message. All I do is chase my tail.
Today when I tried to claim it again, got the same 'contact us' message plus the option to choose the Xbox S Console is no longer an option. Wonder when the option to claim the Home Depot card will disappear?
Apparently, the customer service reps can't even see your account any longer. They used to have top notch customer service. The last one I talked to had a rooster crowing in the back ground.
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The email to choose had a subject line of "(First name), your offer is ready to redeem."
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And the email to get the code had a subject line of "Your Gift Card has arrived!" It provided a link to your gift card code.
I had trouble finding those emails because I was searching my inbox for "Home Depot." I needed to search for "Verizon." But you can search for those subject lines.
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mikey13101, we want to make sure you get your gift card. We're sending you a Private Message so we can better help.
~Jesse
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I also have not received mine.. Cant find it anywhere
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Hello Koda. What service did you start? Was this for wireless or Fios? When did you upgrade or start service?-Joe
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I’m still waiting for mines haven’t heard or got an email . I got the home wifi
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Oh, no! Dealing with service issues can be frustrating, especially if you are encountering offer issues. Verizon is here to help.
You can always get more promotional details through our official deals page: https://www.verizon.com/deals/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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I have the same issue I thought I would have the 200.00 gift card and nothing. I can't find it anywhere on my app.
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Hello, Cmart2. Help is here. Just to confirm, is this regarding a promotion for Verizon Wireless or Verizon Fios?
-Natasha
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I am trying to get my gift card too. It’s a joke. And false advertising. I keep getting the run around and get no where. I was approved again months later then it never showed up. Called agin said they would look into it.
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We're sorry to read that you haven't received your offer. We're here to help. We'll be sending a private message. ~Peter
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I got the service a month ago and I haven’t seen anything the gift card. Why is this so hard? It should be automatic
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Hi Mani70. Thanks for sharing your experience with the promotional reward redemption. I know it can be frustrating waiting and not getting answers. Let's get a few more details to make sure you are able to redeem. Please reply to the private message that will follow to chat about account details privately.
-Deb
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I am having the same issue. Got an email but the links don’t work and the virtual chat assistant is not helpful. The $200 Home Depot gift card offer is no longer on the website. I have phones,iPads,watches and internet with Verizon but this experience is making me concerned with their credibility. Did anyone get their issue resolved?
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Hi @Cmhess66 ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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