Home Depot $200 Gift Certificate Not Received
Enthusiast - Level 2

I Signed up for Home Internet 5G with the clear representation  and offer of  an Xbox S console or a $200 Home Depot Gift card.  I tried to choose the $200 Home Depot. On 8/22/23  email I received giving me directions for claiming  either either items and it  didn't work. I called on 8/24 and the issue was being sent to the Escalation Dept.  and agent said I would be emailed a ticket number . Never sent .

On 9/6 I called again after being transferred to 6 different agents ,Hung up on a few times and finally on 9/6 I received an agent who sent me an email to confirm that the ticket # for the Home Depot was created on 8/24/23 and I should expect an update on by 9/8 /23 . 

Still NO Followup or Home Depot Card or any contact from Verizon.

I can see the offer on my account but every time I try to claim it, it gives me a 'contact us' message. This is most disturbing 

This is consistently a major issue to many Verizon customers who signed up.

2 Replies
Customer Service Rep

We're so sorry to hear that you've been unable to redeem the Home Depot gift card promotion you were expecting, Murto. We would be happy to take a closer look and find out what's going on. To better assist we'll be sending a Private Note. 



Enthusiast - Level 2

Same exact thing happened to me, did you ever end up getting a fix?