Home Depot Gift Card not working

sallying
Enthusiast - Level 1

I have been trying to get my Home Depot gift card promotion and It says it was Redeemed , but I never got the code to give to Home Depot.  

5 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your Home Depot gift card. Where did you see the redeemed status? ~Peter

DianaV033
Enthusiast - Level 1

you have to call them or chat. I have been trying for over a month to get mine. Be persistent.

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vzw_customer_support
Customer Service Rep

DianaV033, contacting us for a month definitely isn't great. Thankfully we can assist here as well, and help get this resolved. As part of that, I'm sending a Private Note so I can help and get more details. 

-John

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DianaV033
Enthusiast - Level 1

My account has all the details.  I keep getting a promise that the problem will be resolved, but it is NOT.  Very upsetting and I was looking forward to that GC.  The GC was promised is $200.  

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vzw_customer_support
Customer Service Rep

DianaV033, we definitely don't want you to miss out on the promotion you were expecting. I do see we've reached out before via Private Note, but we haven't had luck reaching you. To better assist, we'll be sending a new private note. Please be on the lookout for a message from us for further review.

 

~Izzy

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