Issue with Redeeming Meta Quest 3s

[ripperzx]

Hello,

I’m experiencing an issue with redeeming the Meta Quest 3s. Today is the date when I’m eligible to redeem it, but the offer button has disappeared. Additionally, I haven’t received any email regarding the redemption.

Could you please help me resolve this situation?

Thank you in advance!

[vzw_customer_support]

Good morning. We want you to get the promotions you qualify for and would like to help. Please tell us, did you sign in to My Verizon under the Account Owner or Account Manager (authorized user)? Is your service residential/Fios or Mobile?

~Maria

[ripperzx]

Yes, I did that. I have only one account

[ripperzx]

Good morning! Yes, I signed in to My Verizon as the Account Owner. My service is for residential 5G home internet.

[vzw_customer_support]

Thanks for this information. We're sending you a Private Message to help with this redemption. 

-James

[vzw_customer_support]

Good morning, please let us know if you still need assistance with this.

-Joe

[Napesey]

Have you gotten this resolved? My redemption tile is gone and I haven’t gotten an email for it

[vzw_customer_support]

Hey there, Napesey, we want to make sure you receive your offer! Can you let us know what service was purchased in order to qualify? When was your order placed?

-Lauren

[Nicholasdnewman]

Same issue here, ive had a support request in for several days and haven't received any response.

[vzw_customer_support]

Hi there! We want to make sure that we do everything we can to get this resolved. I'll be sending you a private message shortly to collect more details.

-Necia

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we confirmed you’re getting the assistance needed for the Meta Quest offer. For anyone else who might experience this issue, there’s a few reasons an offer, promotion, or rebate might not appear or apply. These can include not meeting the requirements for the offer. An error with the promotion system or not submitting for the rebate/offer in the right timeframe. 

A great reference for our mobile promotions, offers, and rebates can be found here: https://www.verizon.com/support/device-rebate-faqs/

If you need assistance with this issue or anything else, please contact us.  -John