Missing Option to Redeem Amazon Gift Card
JamesBlackman13
Enthusiast - Level 2

Like many others, I seem to be unable to redeem my $200 Amazon gift card. I received an email with instructions on where to go in the MyVerizon App; but the specific tile the email mentions is missing. I’d very much like to use that gift card; so any help would be appreciated.

113 Replies
vzw_customer_support
Customer Service Rep

Help is here! To better assist with your promotion concerns, I'll be sending a Private Note. Please reply to it, so we can get started.

~Maria

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JamesBlackman13
Enthusiast - Level 2

To anyone still following this thread, I have been told by a customer service rep that my issue has been escalated. According to them, they have manually put in a request for the gift card and I should receive it in “4 to 6 weeks”. Unfortunately, that is after the holidays so I won’t get to use it as planned. Additionally, 6 weeks after they sent that message will coincidentally fall exactly on 60 days after I activated my service which is when the promotion supposedly expires. We’ll have to wait and see I guess.

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vzw_customer_support
Customer Service Rep

Thank you for the insights. We certainly want to help you to get your promotion approved. To better assist you, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

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dark_joule
Enthusiast - Level 2

to whom are you sending a private message Maria? Every person who has had a problem with this? I certainly did not receive a private message offering assistance.

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JamesBlackman13
Enthusiast - Level 2

It would appear that the message was directed toward me. As an update. I have now received the gift card. I went back to the original redemption email and clicked the link to the “MyVerizon” account. The appropriate tile repopulated at that point and allowed me to complete the redemption. I will confer with Maria to provide additional details as requested.

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vzw_customer_support
Customer Service Rep

Thank you for getting back to us. We appreciate it. I understand that having issues with the promotion can be frustrating, and we apologize for this. We have identified a hiccup on our end. The good news is that our specialized team is aware of this situation. Everything will run smoothly starting on December 13th. At that point you should receive an email notification to redeem the offer. If you already received the email but you're not seeing the offer tile on your My Verizon application or our website, this should appear on the 13th. 

~Ivone

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dark_joule
Enthusiast - Level 2

Ahh look, it’s the 13th and still no tile. Color me absolutely shocked.

christig1
Enthusiast - Level 1

I’ve been following several of these threads hoping a resolve would come through since it’s 12/13. No tile, no email. I have set up my home internet  service. Very frustrating. 

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vzw_customer_support
Customer Service Rep

christig1, we're sorry to read that you're still experiencing issues redeeming your Amazon gift card, and would love to help. We'll be sending a Private Message to better assist.

 

~Izzy

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vzw_customer_support
Customer Service Rep

dark_joule, I'm sorry that fix didn't work for you. Luckily we've got ways to ensure you can get the promotion you qualified for. To go over that, sending a Private Message so we can assist. 

-John

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kbaumert4
Enthusiast - Level 1

I have talked to 7 agents....between chat and phone calls.  I have put a message on Verizon community and have not heard back.  Noone has an answer to why I don't have the "tile" on my app.  They say they are escalating it and then I hear nothing.  Been dealing with it since 11/17.  Any ideas how I can be helped?

 

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Realissue
Newbie

I am having an issue with redeeming the $200 Amazon gift card. It doesn't send me to website like it describes it will do, when accepting to redeem the gift card. Please help me.

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vzw_customer_support
Customer Service Rep

Realissue, we want to make sure you can take advantage of your gift card promotion. We're going to send you a Private Note so we can get this taken care of for you.

~Jesse

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vettespc
Newbie

I am missing the option as well. I chatted and they said they would send me an email and still haven't received it.

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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues redeeming your promotion, we'll be glad to help. To redeem the promotion, go through the My Verizon website in your browser and choose the option "Make the most out of your plan" You will see the option here.

~Freddy

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Kpeoples
Newbie

Who can I reach out to, in order to receive my Amazon card. I already activated my service and redeemed my Amazon card but never received it in my email. Thanks.

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vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with redeeming your Amazon card. We're here to help. We'll be sending a private message. ~Peter

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vzw_customer_support
Customer Service Rep

We're here to help with your gift card offer. Let us know if you need assistance. ~Peter

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Outofluck1
Newbie

I have the same problem what do I need to do to fix this 

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vzw_customer_support
Customer Service Rep

Outofluck1, let's make sure you get your Amazon gift card ASAP. We're going to send you a Private Message so we can help.

~Jesse

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shribr
Newbie

I also do not have a link to receive my Amazon gift card.

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