Missing Xbox series s claim option

[hyun1]

I ordered Verizon home internet during Cyber monday deal. Xbox series S plus  $200 Amazon GC.

Once your service is activated, we'll send you an email with instructions on how to redeem your offer. When I received my claim email it no longer stated Xbox series x as part of the offer only $200 Amazon GC.  Please help!

[localwallflower]

Did they ever give you an answer? I’m curious about this as well

[vzw_customer_support]

We are here to assist with your Xbox promotional redemption.  Let's work together to figure out the obstacles you have experienced.  Please reply to the following Private Note to get started and we will collect additional details with your help.

-Deb

[Kat1985]

I haven’t had anyone send me a private note yet. Could someone assist me, please?

[vzw_customer_support]

Kat1985 we will be glad to assist you with your promotion concerns. Be on the lookout for a Private Note from us to gather some additional details.

-Andi

[vzw_customer_support]

We definitely are here to help you. We will send an immediate Private Message to further assist you. ~Geo

~Geo

[Timabq]

Redeem Xbox series s deal 

[vzw_customer_support]

We're here to help. Do you see the offer on your My Verizon account? ~Peter

[Kat1985]

Yep, same question. I redeemed my gift card no problem but still haven’t received an email about the Xbox S. Can someone please answer this and/or reach out to me? Thank you.

 

 

[vzw_customer_support]

Kat1985, glad you were able to redeem the Amazon Card. To complete the Xbox portion of the Cyber Monday deal, you want to go to My Verizon, sign-in, and then look under the "Make the Most of Your Plans" section, where a tile for the Xbox Series S can be claimed. Select that tile and then follow the prompts. You'll accept terms and conditions, then be taken to your cart to complete the purchase with the promo applied. 

-John

[Kat1985]

Thank you, John. I just tried it again and there still isn’t anything there. Can you please assist me further? Thank you.

 

[Lucylu15]

I cant find it either

[Kat1985]

I still haven’t received a private note from anyone. I’d like to resolve this just as much as everyone else on this post that’s being helped. Thank you.

[vzw_customer_support]

We understand this is still a concern and are eager to help, Kat1985. Please check you inbox as we have been trying to reach you. 

-Melissa

[needthebox]

I need help regarding both the giftcard and xbox. two reps have told me that I qualified for both and I still haven't received any help with this.

[vzw_customer_support]

Hey there, needthebox, I'm sorry to hear you haven't received the email to redeem your offer for the gift card and Xbox. We are aware of this issue and we have a fix that will be implemented as of 12/13. At that time, you will receive additional information to redeem your reward.

-Lauren

[needthebox]

haven't received anything. no tile or email. nothing.

[vzw_customer_support]

We will be happy to help needthebox. Are you running into an error message? Did you start new 5G internet service with us? -Joe

[FreeXboxSeriesS]

Hi, I am still without any ability to redeem my xbox series s. I like many others here have received my gift card but no xbox email or tile has manifested for me to redeem it. Please help.

[ralphd54]

Same issue here. I called Verizon today and spent nearly 2 hours on with them. They couldn't find the applicable Cyber Monday promo and couldn't tell me how to get the Xbox. Finally escalated the call; we shall see.

At the same time the $200 offer under "Make the most of your plans" comes and goes. I  click through the pages and it just cycles me back to the first page. According to the message on the first page it should forward me to an Amazon Card redemption page.

[vzw_customer_support]

ralphd54 We can definitely help you with getting the Xbox offer. We will be sending you a private message. ~Peter