Starting a couple months ago in March, our house got the Netflix bundle deal with 5G Home Internet.
Worked as intended for about a a couple months, then I suddenly receive an email from Netflix asking me to add my payment info, stating "You’re no longer using your Verizon bill to pay for your Netflix membership"
I didn't change anything about my Verizon account or services, and bills were always paid on time.
I went back to my Verizon account and simply added the Netflix bundle again and reactivated it, and almost instantly got the same email from Netflix saying my Verizon bill is no longer being used, this time with another email from Verizon saying "Netflix & Max (With Ads) has been canceled"
Any ideas? Verizon Support has not been helpful so far with either a cause or solution
We hate to see that you're running into issues with the Netflix perk. We'll be reaching out via private message to gather more details to assist.
-Katie
Start a new topic or ask questions in the open forum.
