Nintendo Switch

[ACollins2]

I purchased the Verizon internet because there was an offer of a Nintendo Switch or a Home Depot gift card. The promo was live on the website when I ordered the internet because the promo ran through 6.12.24. I waited the correct amount of time to claim the offer, 60 days of service, and they are now telling me that I do not qualify for the Switch because I did not order the internet during to promo time. I quite literally  only got the Verizon Internet because of the promo so that I would have a Christmas gift for my daughter. Any suggestions of who I can talk to about this before I just cancel Verizon all together. I have tried to chat with two different reps. 

[vzw_customer_support]

Hello ACollins2, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

[april7617]

I used the same promo. I signed up on June 9th and confirmed with the agent that I was eligible. I’ve since talked to 8 people on the chat who keep telling me the promo didn’t exist. It clearly existed as I’m not the only person who received the promo. I’m currently speaking with a rep who doesn’t seem to know what the promo is either. 
Here are photos of the promo, the rep who told me how the promo worked , and the first person who told me they created a ticket and I would receive an email in 4-5 days for the Switch redemption. 
If needed I can post the conversations with the inept representatives. 
This is beyond frustrating! I’ve been a Verizon customer for over 15 years and even convinced my family to switch. It shouldn’t be the hard to redeem a promotion that you offered and I have met all of the conditions for.

 

 

 

[vzw_customer_support]

april7617, we don't want you to keep having problems getting your promotion and we're going to make sure this is all handled ASAP. We really appreciate your long tenure with us and we're here to help. Please be on the lookout for a Private Message so we can help.

~Jesse

[DarWars2712]

Hello,

I'm having the exact same issue. I signed up for home internet before the promotion ended but never got an email or info on how to redeem.

[vzw_customer_support]

DarWars2712, we're so sorry to read that you were unable to redeem the Nintendo Switch promotion, and we'd love to help. Please tell us, when was the Home Internet device purchased? How was the order placed?

~Izzy

[DarWars2712]

Hi Izzy,

I ordered the home internet on 6/11 on this year. I ordered it on the Verizon website through my account

[vzw_customer_support]

DarWars2712, thank you so much for the info. We're sending you a Private Message so we can gather more details about the order and make sure you get this redeemed.

~Jesse

[Xlahnine]

Hey Verizon team, I was also promised this promotion I haven’t received any feedback back or information about how to redeem it. I switch from xfinity and I got 2 VHI on the highest plan. We got this around August.2024. We wehere told if we keep this Vhi for 3 months we will receive either Nintendo switch or rayben smart glasses for each device. I would love to get some assistance on that 

[vzw_customer_support]

Oh, wow! Dealing with promotional issues can be frustrating, especially if you have yet to receive the offer. Verizon is here to help.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[imaalien]

I have also received this same issue. I was told when checking into this to wait until the 65 days in October. Guess what - it's October and now I have no access to the promotion. 

[vzw_customer_support]

Hello, imaalien, we want to make sure you receive the offer you qualify for! Can you let us know what was purchased in order to qualify? When was the purchase completed?

-Lauren